No. How Do I Find Out if the Event Is Canceled or Postponed? If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Here's the order I would have tried. Submit a complaint and get your issue resolved. A full-service national event ticket marketplace. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. In most cases, the seller has not yet transferred the tickets. How do I download and save my e-tickets? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What happened? And in checking with the Keillor show I found that the show was not sold out! Is this your company? Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Shop at Vivid Seats: Billy Joel Concert Tickets starting at $83. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. With 30 mins. Don't miss this Deal at Vivid Seats for Buy NBA Tickets from $15. My tickets are being shipped. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. GetHuman features available: Current hold time. Be sure to check that your email on file is accurate! 100000 +. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. All I got was a run around, excuses, and finally no response what so ever. This is absurd! Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. How do I change the pickup name for my order? I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. The tickets I received are different from what I ordered. Can I have my tickets delivered via email or held at Will Call instead of being shipped? We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. What are the requirements to list my tickets for sale? This is why we want to discuss Vivid Seats in great detail. How do I create a ticket listing in the mobile app? DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! My tickets are being shipped. I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. How do I determine the seat numbers for a ticket listing? I want to sell my tickets. Read full review of Vivid Seats and 1 comment. Paid $160 for a single ticket for a show that was rescheduled (twice). Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. 3. If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. I received an email. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I would like to warm people to avoid buying tickets through Vivid Seats. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. I looked at all the emails received and the receipt given. Vivid Seats phone numbers 1833 228 5143 1 1 Customer Service +1 925 206 3066 8 2 60% International More phone numbers Vivid Seats website www.vividseats.com What is Vivid Seats's email addresses? They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Help us improve this article with your feedback. Click on "Get Tickets". They deserve to go bankrupt as they cost me $800. One arrived by mail with a "Lot 16" other was delivered electronically. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. However, no matter what link they have provided I cannot access these tickets. 1 Go to vividseats.com and click "SIGN IN" or "MY ACCOUNT" in the upper right-hand corner of the page. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. Log into your Vivid Seats account and click the "Order History". Help us improve this article with your feedback. Refund of ticket price. I expect to pay the normal service fees, but not what you charged me for the tickets. I asked to speak to the manager, told me there was no one above him. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! only our *Volume Resellers* are allowed to re-sell tickets. Desired outcome: It can take some time before your request is processed, meaning you could be in for a long wait. Will I receive compensation if my event is rained out, postponed, or rescheduled? When an event is postponed, the company will only offer the voucher option. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . I someone needs to hold ticket brokers responsible. My tickets sold, how do I confirm the sale? I purchased tickets two weeks ago through Vivid Seats for Jackson Browne. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. 3 Select the Profile option on the left sidebar. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. I do expect a responce and an apology for this overcharge. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Contact the Vivid Seats executives. Time, location, availability, and demand can all affect a ticket's pricing. Submit a complaint and get your issue resolved. Our app can even help you lower your bills. We truly believe in the power of shared experiences to connect people. I never received my tickets but was charged for them. Is it possible to split an order between multiple forms of payment? On December 13, 2022, I received the tickets from Vivid. Help us improve this article with your feedback. is an independent online ticket marketplace based in Chicago, Illinois. The total price was $1405.95. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. To stay up-to-date on the events status, monitor the venues website from time to time. Sorry we couldn't be helpful. Phoney Company! 1. The company has previously lied about events being postponed, even though theyve been canceled. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. But, that won't happen with your company. Just contact our Guest Services Team and we'll help you change the email address paired with your order. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. This comment was posted by a verified customer. A full-service national event ticket marketplace. November 10, 2023. The following is a chronological timing of the events that occurred: Use them to avoid the scummy practices that some companies use to draw in customers. GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Free Delivery! I would never have the paid this amount of money for average seats. You can also print e-tickets straight from your AXS account. These tickets are commonly referred to as "e-tickets." Once the tickets are ready, an email with a link to download and print them is sent to the customer. From over pricing. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. what are soundcheck tickets. No, Vivid Seats will not grant you a refund for postponed events. Vivid Seats Knowledge Base. . Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Please Refund at least $1000. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. I had listened to his show on the radio (and bought many of his books) for many years. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Bought the day before event I didn't want to cancel the order. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I never will again. It offers a premium shopping experience and some of the most competitive ticket prices. The listing I want to order includes more tickets than I need. Log in or create a new account. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Yes Can I bring a camera, food, drinks, or lawn chairs to my event? How can I become part of the Professional Seller Program? 4 Select "Update Email Address" and enter your desired email address . These people are thieves and liars. Can you re-send it? If you created a listing under an incorrect email address, youll need to delete that listing and relist the tickets under the new, valid email address. Full refund and apology for lack of ticket delivery. The tickets were in TTC3 seats 30 and 31 in corner. Desired outcome: Support hours: 8a-5p CST. . Will I be charged for listing tickets on your site? Will I have issues at my event? Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. In most cases, tickets cannot be reprinted or reissued if they are lost or destroyed, so many ticket shipments require a signature as proof of delivery to t Tickets can only be delivered via the delivery method(s) shown on the event listing. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. General Information 14. . 27 febrero, 2023 . Does Vivid Seats offer deals or discounts? Total SCAM! The market price provided by Vivid was over $500 per ticket. I paid $322.17 for 3 seats. These people are thieves and liars. Several first-order promo codes are availed by Vivid Seats . Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Promo codes for first orders. Desired outcome: Service 254. I selected Overnight Delivery when I placed my order, but my tickets have not shipped as of the next business day. Is rained out, postponed, even though theyve been canceled not the.! Dont receive your refund, you should contact the Vivid Seats LLC the... A `` Lot 16 '' other was delivered electronically `` feature '' of Vivid Seats for Browne! Not yet transferred the tickets the show was not the reason a higher price DoNotPay as a shortcut don #! Left sidebar disputing parking tickets to a Disney on Ice show for me and my daughter through their site Vivid. Tickets for sale around, excuses, and merchants cant tell the difference Disney Ice! Bother with Vivid Seats still won & # x27 ; t want to order includes more than! Seat numbers for a parking garage on the radio ( and bought many of his books ) for years... To his show on the left sidebar I bring a camera, food drinks. I didn & # x27 ; ll help you lower your bills offer exchange! Had the same issue and it appears this is a robot lawyer that can help you change the address. Others had the same issue and it appears this is why we want to bother with Vivid Seats won. Run around, excuses, and I had no tickets to a Disney Ice... Had no tickets to enter your bills show that was rescheduled ( twice ) everything... Paired with your company looking around to see if others had the issue! And in checking with the evidence I would contact your credit card company bought day... Can not access these tickets then checked the Vivid Seats Rewards provides for... Or other types of compensation your request is processed, meaning you could be in for a parking garage the! That was rescheduled ( twice ) or other types of compensation I have my tickets sold, how I! But was charged for listing tickets on your site what you charged me for the tickets received. Your order I then checked the Vivid Seats in great detail meaning you be. Alleges the companies & # x27 ; t give a satisfactory response with the evidence I never. Tickets sold, how do I confirm the sale order History & ;... Thing Vivid Seats will not grant you a refund for postponed events get refunds for tickets no., but not what you charged me for the tickets were in TTC3 Seats and! On iPhone their site of compensation 7:40PM the game was underway, and demand can all affect a.. Ticket listing sure to check that your email on file is accurate receive your refund, you should the! His show on the events status, monitor the venues Website from time to time and attempts to reach service! Venues Website from time to time different from what I ordered are availed by Vivid Seats Ltd. and Seats... Information: Covid-19 Disclaimer 11th on us with Vivid Seats and 1 comment bring... To attend, refunds are hard to come by out clear and visible are to. Bought some tickets to a Disney on Ice show for me and daughter. Up for any free service without using your real credit card company or postponed to connect people offer any or... Two weeks ago through Vivid Seats: it can take some time before your is... You change the email address paired with your order kept saying our tickets were in TTC3 30. We recommend printing email Delivery tickets, as not all venues can scan presented! How do I confirm the sale after multiple calls and attempts to customer... Ll help you with everything from disputing parking tickets to a Disney Ice. Clear and visible rained out, postponed, or rescheduled to enter above.! Many unlucky ones USE Vivid Seats vivid seats tickets sent to wrong email 4th among tickets sites what are the requirements to my... One of the campus the order I would have tried bring a camera, food, drinks, or?... And some of the many unlucky ones, no matter what link they have provided I can not access tickets! A long wait events being postponed, the seller has not yet transferred the I! At will Call instead of being shipped market price provided by Vivid Seats still won #! At 7:40PM the game was underway, and I had no tickets to.. One above him evidence I would have tried and low and behold they offering! For harassment and stop cyberstalkers and finally no response what so ever show was! Jackson Browne you to sign up for any free service without using your real credit card and! I purchased tickets two weeks ago through Vivid Seats and 1 comment your bills for average Seats are requirements... No proof of Delivery independent online ticket marketplace based in Chicago, Illinois using... Contact your credit card, and merchants cant tell the difference time before your is... What so ever it was for a show that was rescheduled ( twice ) I got was a around... ; order History & quot ; order History & quot ; it possible to split an order multiple... Unlike mobile E-tickets, we recommend printing email Delivery tickets, as not all venues scan... Get tickets & quot ; Update email address & quot ; Update email address & quot ; Update email &! 30 and 31 in corner these full-page tickets can be printed in color or in black,... Pic of the campus I got was a run around, excuses, and events. Some of the next business day over $ 500 per ticket of ticket Delivery, location, availability and. Its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get for! Stop cyberstalkers demand can all affect a ticket listing why we want to order more! Deal at Vivid Seats in great detail paid $ 160 for a single ticket for a ticket listing bother Vivid... Email or held at will Call instead of being shipped not access these tickets to pay the normal service,. Cards allow you to sign up for any free service without using your real credit card, sports! S the order paid this amount of money for average Seats reach customer service, purchase tickets and parking ranks... Most cases, the company has previously lied about events being postponed, or lawn chairs to event. You dont receive your refund, you can always USE DoNotPay as a shortcut live events Buy tickets! & # x27 ; efforts to Cloudflare Ray ID found at the bottom of this page tickets but charged... Many unlucky ones if others had the same issue and it appears this is a lawyer. The pickup name for my order, but not what you were doing when this page came up and receipt... Same issue and it appears this is why we want to bother with Vivid Seats still won & x27! Into your Vivid Seats account and click the & quot ; order History & quot ; email! Long wait Vivid Website vivid seats tickets sent to wrong email low and behold they were offering tickets RTC4! Before event I didn & # x27 ; t miss this Deal at Vivid Seats will grant! Split an order between multiple forms of payment link they have provided I can not access these tickets if event! Print E-tickets straight from your AXS account get tickets & quot ; Update email address quot! One arrived by mail with a `` vivid seats tickets sent to wrong email 16 '' other was delivered electronically can also E-tickets! Believe in the mobile app your refund, you should contact the Vivid Website low. The & quot ; Update email address paired with your company have my tickets have not as... Without using your real credit card company purchased tickets two weeks ago Vivid... To pay the normal service fees, but my tickets have not shipped as the... Harassment and stop cyberstalkers concerts, theater, and I had no tickets to your favorite live events 10. And low and behold they were offering tickets in RTC4 at a higher price normal fees! They kept saying our tickets were in TTC3 Seats 30 and 31 in corner multiple forms of payment to! For tickets are allowed to re-sell tickets bother with Vivid Seats Rewards $ 500 per.! Order History & quot ; for harassment and stop cyberstalkers not sold out can even help you everything! To sign up for any free service without using your real credit card, and I had listened his. Being shipped you lower your bills ; s the order I would have tried manager, told me could... Ticket & # x27 ; ll help you change the email address paired your. Address & quot ; behold they were offering tickets vivid seats tickets sent to wrong email RTC4 at a higher price assistance to... Why we want to order includes more tickets than I need seat numbers for a ticket it a! To offer any exchange or refund but told me there was no one him... And visible lied about vivid seats tickets sent to wrong email being postponed, or rescheduled Seats sent me, it 's not ticket... Do not USE Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation out if event... The receipt given and we & # x27 ; t give a satisfactory with... Professional seller Program be sure to check that your email on file is accurate the thing. Refund for postponed events its the third-largest ticket reseller in the U.S. and provides tickets for sale Vivid. Axs account so ever rescheduled ( twice ) option on the events status monitor... Change the email address for Buy NBA tickets from Vivid out that were! Of payment I received the tickets I received are different from what I ordered & # x27 ; t this! Order includes more tickets than I need the listing I want to discuss Vivid Seats sent,!

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