January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Can I make a deposit to their Securus Debit account? (c) Exceptions. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. SIGN UP NOW WITH SECURTEL AND START SAVING If you have any postage remaining on your account, you will not be entitled to a refund. Your use of our Products may require you to provide certain information to register with us. PO Box 650757 If you stop using our Products for any reason, wed appreciate knowing why so that we can continue improving our Products. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. We are not responsible for the contents, links or privacy of any of these linked websites. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. These obligations will survive any termination of your relationship with us or your use of our Products. Ways to Contact Securus. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. Learn more about signing up for inmate calls using our inmate calling guide. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. How do I get setup for eMessaging using the Securus Android app? our Products will meet your requirements or expectations; anything downloaded from our website will be free of computer viruses or other malicious software; access to our website and Products will always be available (or be uninterrupted) or secure (free from unauthorized access); use and operation of our website and Products will be error-free; and. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Read 2 more reviews about Securus Contact Systems. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Charges may apply in the future, but we will provide you at least two months advance personal notice. Do I, or my friend and family user, get to keep the tablet upon release? for any law enforcement, jail/prison management, investigatory, or other purpose. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. The rules include instructions on how to file an arbitration. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. We strive to provide the best customer service for you and your business. Except for those types of cancelations, all service fees are non-refundable and non-creditable. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa What can I do to prevent calls from being blocked? If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Where is my account balance located online? The inmate phone services vendor has changed from GTL to Securus. JPay Player (Tablet) Purchase Terms and Warranty. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Should I fund anAdvanceConnect account or a SecurusDebit account? Time Limit for Raising Disputes. verify the incarcerated individuals identity; receive appropriate credit card or pre-paid Visa or Mastercard authorization; and. Review of Suspicious Securus Debit Transactions. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Securus Technologies or other "Jail Facility Phone Providers". In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. For Securus Text Connect, you can send messages by using the Securus Mobile App. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. To collect your money: 1. . Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Al hacer clic abajo, usted acepta los Trminos y Condiciones de To register online you must have a Securus calling account, video account, or email account. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Inmates will receive one, 45 minute visit each week. Securus Online Assistant Now Available - Click the bubble below. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. In those cases, neither we nor the correctional facility will be responsible to you. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Credits will expire 90 days after the date of issue if they are not used. la Empresa para almacenar su Informacin de Tarjeta. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? 2. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. We help family and friends of incarcerated individuals. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. . This chat history will be cleared once you click the END CHAT button. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. 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