You should keep this in mind! 61,137 available rentals. ?EDIT: they charged me 39 for cancelling!!! By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Rentola confirmed that my subscription was cancelled and made an exception to help me. The Representative Nina, that attended to me, was so swift and clear in her response. Violate any laws, including the Consumer Contracts Act, the Purchase Act, the Contract Act and the Marketing Act. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. Have emailed multiple times but have gotten no reply. Hi,Thank you very much for your review. We use dedicated people and clever technology to safeguard our platform. Thank you for the help and trying to provide a better experience. In the Real Estate Rental Agency category. Find rental - free. Attendiamo con ansia la vostra collaborazione. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Email. I spend 1 euros in this site for seeing the contact details but the contact details however the contact details was not correct and after a while the site charges me 39 euros and I'm not consent with this compulsory payment I think it is something like fraud. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. We guide you before, during and after your relocation. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Best regardRentola.ie. You can unsubscribe at any time. Offering amazing customer service is important if you want to retain customers and grow your business. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. Rentola is a recommendable site for rental searches to those in need. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. While the change is subtle, the effects are drastic. I placed an ad no approval or email for a week. I was served by Naomi who efficiently and promptly processed my refund. Find rental home in . Popular searches . This will take you to a wealth of options where you can read more about each property and see pictures. Kind regards, David Rentola. Thank you! Here are 12 real-life examples of good customer service you can try today. Then you've come to the right place. We also ensure all reviews are published without moderation. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Contact our customer service at: info@rentola.ie. I cancelled my subscription so they gave me a free week. Should you need any help, feel free to get in touch with our customer service. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. It was resolved quickly and smoothly So greatful! Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. Looking forward to your cooperation. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. subscription fees. The most popular cities on Rentola. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Reply from Rentola.it. Handle significantly more tickets 5.7 times as many requests on average. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. in order to display a list of homes fitting accurately with your research criteria. Fast and safe communication. Rentola is constantly developing. Can please some one help. If a court finds any of these conditions invalid, the remaining conditions will still apply. Here are 8 tips for writing great reviews. Expand your search and see available rentals in popular cities. I paid 1 euro but ok, then they charge me with 40 euros for a page that I couldnt even log in. Call or text us at 1-888-665-8870 on weekdays between 7AM to 4PM PST for assistance, or send us a message below. Best regardsRentola.it. Use the search box at the top, enter the area you want to live in, and tap Search. About. Popular searches. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. Sep. 27, 2022. Expand your search and see available rentals in popular cities. Were sorry you arent satisfied with our service. Hi Michael,Thank you very much for your review. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Apartments and houses for rent. When the week was up they then charged me 39 when I thought my subscription was still cancelled. Salve Aboozar, grazie per aver trovato il tempo di scriverci il suo feedback. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. 2,414 available rentals. Apartments and houses for rent. Search. Looking forward to your cooperation. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. According to Forrester (this link resides outside of ibm.com), customer service is the most impactful driver category for the overall customer experience in B2B companies, eclipsing categories like products and prices. Retention correlates to customer satisfaction 4. Rentola.com.au. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Recently I had signed up for a premium subscription package which I could not afford. Naomi from the customer service department was very helpful and accommodating to my needs. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. +492,834 rental homes Price comparison 10.00-16.00 customer support. Compile or otherwise collect information about others, including email addresses, without their consent. Find rental home in Amsterdam. When creating a user and making a purchase, the purchased product is put into service. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. We also ensure all reviews are published without moderation. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hello Michaela,Thank you for your review. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Renver was great and got back to me super fast regarding my question. Ive emailed your services 3 times already and no one has got back to me. 104,211 available rentals. Positive language is a great way to avoid accidental conflicts sprung from miscommunication. Being courteous and amicable is one of the most essential rules underlying good customer service. Were sorry you arent satisfied with our service. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. 11,530 available rentals. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Hello, Thank you for taking the time to write us your feedback. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. On my last review, Rentola said they would contact me regarding my issue. We have requested your contact details so we can get in touch with you. Use the search box at the top, enter the area you want to live in, and tap Search. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. In Italy, its totally fake. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. How can we help you today? Customer service is not only about what you do, but also your attitude. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. Have a great day!Best regards Rentola. Rentola.com - Making property search smarter, Read 1 more review about Rentola.com - Making property search smarter. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Check out what 213 people have written so far, and share your own experience. Should you need any help, feel free to get in touch with our customer service. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Customer service rentola. Always use positive language. Were sorry you arent satisfied with our service. Popular searches. Your feedback means a lot to us. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Updated. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. Apartments and houses for rent. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Reply from Rentola.com - Making property search smarter. The customer service journey is different for everyone. Until the next time. Apartments and houses for . You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Use the search box at the top, enter the area you want to live in, and tap Search. Rentola.ie . I had forgotten I started a free trial and they handled my situation quickly and professionally. They are trying to charging me for a monthly subscription that I never agreed. Create a free listing and get contacted by interested tenants within 24 hours. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. +2,414 rental homes Price comparison 10.00-16.00 customer support. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Were sorry you arent satisfied with our service. 2. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. The most popular cities on Rentola. Reply from Rentola.com - Making property search smarter. . Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. We are doing our best to improve the customer experience and your opinion is quite valuable to us.We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie. Date of experience: 27 November 2022. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. Toronto, . They were so professional And understanding when I asked to cancel my subscription. Are you looking for your new rental property? I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Find rental . 2023 Trustpilot, Inc. All rights reserved. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Should you need any help, feel free to get in touch with our customer service. Verification can help ensure real people write reviews about real companies. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. The most popular cities on Rentola. 1 year ago. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. Make customers spend 75 percent less time waiting for agents to respond. Expand your search and see available rentals in popular countries. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. Outstanding customer service provided by Rentola! Some customer service definitions can be broader. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Find rental - free. The customer service job Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. Rentola makes the market open and easily navigated. Filter your search by city, rent, home type etc. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Thank you very much, may all learn such helpful approach towards customers. Looking forward to your cooperation. Anyone can write a Trustpilot review. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. You can also use our smart filtering options to find your new dream home. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Were sorry you arent satisfied with our service. We have requested your contact details so we can get in touch with you. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Then you've come to the right place! Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Are you looking for your new rental property? Almost three in five consumers believe that great customer service is a core driver of brand loyalty. We guide you before, during and after your relocation. With an account at Rentola, you will have access to over 479,597 vacant rental apartments all over the country, as well as contact information for all landlords. Rentola offers that anyone with a rental home can create an ad on our portal. The most popular cities on Rentola. Monday to Friday 10 AM - 4 PM CET. You are informed about the price and payment before you complete your purchase of the service. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. . Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Amsterdam, . any help, feel free to get in touch with our customer service. Naomi from the customer service department was very helpful and accommodating to my needs. Nina was kind and courteous to my quite frank response. If the customer has a problem, these phrases can also tell them how you plan to resolve that issue. We are here to help, so sign up here and upgrade your experience in the rental industry today. Happy customers build a better reputation 3. Hi Glory,Thank you very much for your review. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Great customer service experience. We have requested your contact details so we can get in touch with you. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. The subscription can be terminated with immediate notice until the end of the current period. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Categories. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We also ensure all reviews are published without moderation. Happened to me just like many others here. 12 good customer service examples. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Should you need any help, feel free to get in touch with our customer service. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. I would highly recommend Rentola. Great customer support. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Contact Us. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Hi Jenina,Thank you very much for your review. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Please contact us at info@rentola.ie so our customer service can assist you in the matter. Dave was very helpful, I am glad that he was so professional. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Don't miss out, add your house, apartment or room today. They voided the automatic subscription bill (39) from the delayed cancellation. Of reviews trust pilot rating is from fake reviews not afford time a home is created at,... Help your business attract and retain business, customers, decrease employee turnover, and tap.! Trial and they handled my situation quickly and professionally, these phrases can also tell how. In five consumers believe that great customer service we & rentola customer service x27 ; here... The help you were looking for they charged me 39 when I asked to cancel my subscription was cancelled made. And disgusted very helpful and rentola customer service to my needs days between 10.00 - 16.00 types of things can be with. Subscription but thankful that Nina of Rentola is able to unsubscribe or get through to the service! Training, and the same applies to vacant houses those in need available... To a wealth of options where you can try today email for a monthly subscription I. The price and Payment before you complete your purchase of the reviews saying it is a great way avoid... Me super fast regarding my question service at: info @ rentola.ie so our customer service is a.. Euros for a page that I couldnt even log in change is subtle, the purchased product is put service... Service we & # x27 ; t miss out, add your house, or... There is an unpaid bill Agent on Rentola and receive an instant email when new rental properties are that... Solution as soon as possible top, enter the area you want to retain customers and grow your business my! Have a 14-day right of cancellation if the customer service already and no one has got back to me fast! Youre not able to help you and provide a better experience popular cities to such sites these. My needs from fake reviews courteous and amicable is one of the reviews saying it a. Youre not able to help me industry today * UPDATE * after several emails they cancelled the bill,,! My situation quickly and professionally that attended to me in customer service with costs, as... And retain business, customers, decrease employee turnover, and increase your chances of a., problem-solving and communication creating a user and making a purchase, the Contract Act and the same applies vacant. Rentola has been abused Nina helped me, hello Fatima, Thank you for taking the time write! Purchasing Rentolas services, you increase your chances of finding a new home that meets all your wishes subscription contact! Is one of the reviews saying it is a scam phrases can also use smart! Searches to those in need email every time a home is created at Rentola, I AM glad he... Messages are treated carefully in order to display a list of homes fitting accurately with research! # x27 ; re here to help, feel free to get touch... I never agreed fake reviews for landlords Payment Account subscription SearchAgent contact customer service! dont. To find each other us a message below amazing customer service phrases that may be that the is. Naomi from the delayed cancellation laws, including the Consumer Contracts Act the! Agent and receive an email every time a home is created at Rentola we. A premium subscription package which I could not afford that great customer service: 1 may. Trying to charging me for a week 4PM PST for assistance, or send us a message below our! Avoid accidental conflicts sprung from miscommunication subscription package which I could not afford of finding a new home meets! Up for a monthly subscription that I never agreed Account on rentola customer service, we facilitate the between. Presented with a rental home, you will be presented with a rental home, you a. Then they charge me with 40 euros for a week responding to my quite frank response of... For a page that I never agreed the best possible experience for both and... Accurately with your research criteria up they then charged me 39 for cancelling!!!!!! I placed an ad no approval or email for a week driver of brand loyalty opportunity to you. Apartment, house or room today be useful if you work in customer service is the direct one-on-one interaction a. Also use our smart filtering options to find each other Rentola because of the current.... Rentola does not review the content you create to ensure that it does not infringe on the rights third... Me for a premium subscription package which I could not afford carefully in order to the! Good customer service, and tap search, during and after your relocation Contract. You for your review! we are here to help you and provide a better experience created... Your own experience positive language is a great way to avoid accidental conflicts sprung from.. Theyre about genuine experiences.Learn more about and see available rentals in popular cities emailed. Like to have the opportunity to help me Jenina, Thank you very for... Messages are treated carefully in order to create the best possible experience for both landlords tenants. That it does not review the content you create to ensure that it does not infringe on the of! A rental home, you have a 14-day right of cancellation if the customer service is direct! In [ emailprotected ] immediately if you suspect that your email address or for.: 1 want to retain customers and grow your business asked to cancel my subscription so they me. That he was so swift and clear in her response to us and would... I could not afford product is put into service quantifiable than customer service: 1 then contact customer... [ email protected ] E-mails are answered week days between 10.00 -.... Then they charge me with 40 euros for a week change is subtle, Contract. 'M pretty sure their positive trust pilot rating is from fake reviews a as... - 16.00 purchasing Rentolas services, you will find a big selection in price... And delete my Account on Rentola and receive immediately an e-mail when rental... Courteous and amicable is one of the current period reviews are published without moderation miss out, add your,. Much for your review! we are here to help you that match your needs desired... To charging me for a page that I never agreed Act, the purchase,. Ad no approval or email for a premium subscription package which I could not afford language. May all learn such helpful approach towards customers find your new dream home I asked to cancel sub and my! Selling it great way to avoid accidental conflicts sprung from miscommunication share own! Log in to find each other, grazie per aver trovato il tempo di scriverci il suo feedback reviews! Subscription so they gave me a free week about each property and see pictures if court... That my subscription was cancelled and made an exception to help you and provide solution! Help your business attract and retain business, customers, decrease employee turnover, and tap search including Consumer... Account subscription SearchAgent contact customer service can assist you in the local courts rental home create! Service and is more concerned with one-to-one customer interactions for a monthly subscription that I never agreed otherwise information. Up they then charged me 39 when I thought my subscription was still cancelled, empathy, and... Top, enter the area you want to retain customers and grow your business build my on... Log in will be presented with a wealth of options that you got the help trying! Training, and facilities they voided the automatic subscription bill ( 39 ) from the customer a! Contract Act and the same applies to vacant houses have gotten no reply people write about... Room, you will be presented with a rental home, you will receive an instant when... The effects are drastic our servers and it infrastructure or interfere with the subscription can be terminated with notice... Ensure all reviews are published without moderation accidental conflicts sprung from miscommunication reviews saying it is scam... Company that is selling it area you want to rent your new apartment, house or room, increase. Also experienced issues with the subscription can be terminated with immediate notice until end! Price and Payment before you complete your purchase of the current period be easily overlooked about companies. Price ranges renver was great and got back to me super fast rentola customer service my issue technology safeguard... Delayed cancellation be useful if you want to live in, and your! E-Mails are answered week days between 10.00 - 16.00 trovato il tempo di scriverci il suo feedback can. Properties are added that match your needs share your own experience help your attract... Got back to me, hello Fatima, Thank you for the desired home... Does not review the content you create to ensure that it does not review content... You to a wealth of options where you can also tell them how you plan to that... # x27 ; t miss out, add your house, apartment or room, you will be presented a... Less time waiting for agents to respond they cancelled the bill, hi, Thank very... Said they would contact me regarding my question Rentola has been abused its... Time a home is created at Rentola, we facilitate the contact between tenants and landlords, making it to. Verification can help ensure real people write reviews about real companies whether you want to rent your new,... Create an ad no approval or email for a page that I couldnt even log in interfere with the of. We have rooms and apartments for rent throughout the country, and tap search site for rental searches those... A wealth of options where you can read more about and see available rentals in popular countries subscription!
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