For more information, please visit our Cheltenham Festival page. Luggage weight varies depending on whether you've booked economy, premium or upper class. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Bus Users UKs contact details are: Address - Cobalt Square, 83 Hagley Road, Birmingham B16 8QG, Email address - enquiries@bususers.org and website - www.bususers.org. Have a question? Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. JPY; Weight Initial Booking Manage My Booking (after initial booking) . If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. (lines open 8am - 8pm 7 days a week). Please note, you may be required to show proof of age at any point during your journey. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. (c) Filming: You shall not, without our prior written consent, film on any Coach or at any Station owned or managed by us for any commercial or professional purpose. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. Currencies other than HKD and JPY will be converted by exchange rate, please approach our ground staff for more . Price Adding the 20kg Check-in Bag costs between / 20.99 and / 59.99 depending on the route and travel date selected. Unaccompanied children will not be carried. . A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. You shall not be entitled to a refund in respect of any Ticket invalidated in accordance with this Condition, and we shall have no further obligations or liability to you. The safety harness or pet carrier is something that you, the Customer, will be required to provide. if it is an open return Ticket (i.e. Magical Express (often abbreviated DME) offers free airport shuttle service, luggage delivery, and airline check-in for Disney Resort guests. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. I very rarely travel by coach, but my suspicion is that the difference between 75cm and 76cm won't be noticed. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. The usual weight limit for the largest suitcase you can check in is 30 kg (66 pounds), dimensions 81x59x34 cm (31x23x14 inches). The travel time is between 45 and 75 minutes depending on what time of day you travel. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. Please note, you may be required to show proof of age at any point during your journey. Items of luggage significantly in excess of 20kgs may be charged. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. The 20kg weight limit is to enable the driver to handle the bags safely . On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The overall dimensions must not exceed 200cm in total. (sms or chat based messages are not permissible). Tip:Booked using yourCoachcard? Unaccompanied children under the age of 16 will be refused travel on boarding. Is National Express strict with luggage? We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Please note BOTH items combined should not exceed the dimensions of . Passengers aged 60 and over are entitled to receive a small discount on European journeys. Calls to this number are charged at local rate. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. We are planning on taking National Express from Heathrow airport to Southampton. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. 15 for a Return journey, payable to the driver or station staff or 12 when pre-booked online, with an e-ticket only**. Book a hotel with Holidays by National Express, https://www.nationalexpress.com/en/help/wheelchair-user-guidelines, www.nationalexpress.com/en/help/privacy-centre, www.nationalexpress.com/en/help/tickets/open-returns, at the time(s) as is/are stated on the Ticket or in the Special Conditions which apply to the Ticket; or. For more info,see our list of prohibited luggage items. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. weight 20kg each. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). Medium cases should be no more than 70cm x 45cm x 30cm. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Simply select the extra luggage option on the Add Extras page when booking your ticket and save up to 20% vs on the day charges. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. - 1. This also applies to passengers travelling in wheelchairs. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Book tickets & track your coach anytime, anywhere. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Surcharges apply for additional items which must be paid to National Express on the day. You will be responsible for the cost of returning any Tickets to us. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). They are conveyed in huge lockers underneath the seating area of the coach. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. Any bag weighing more than 35 kg will be refused by the airline. Travel in style with the exceptional comfort provided by National Express. When will the pilot run? Your Ticket is our property and shall be returned to us on request. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). national police and troopers association; Community. (sms or chat based messages are not permissible). You may only make amendments to your Ticket if such amendments are permitted by the Special Conditions which apply to your Ticket and only then if you follow the process specified in those Special Conditions, including complying with any time limits and/or paying any additional fee payable. You are responsible for making sure that you travel on the Service for which you have a valid Ticket and that you board that Service at the correct boarding point and you alight that Service at the correct destination. (h) Valuable and Important items: Small valuable items and important papers or instruments creating legal entitlements should not be stowed in the Luggage hold of the Coach under any circumstances but must be taken on board the Coach as hand Luggage. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. Please see the Ask section of our website at www.nationalexpress.com for further information. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. 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