Also, if the ride is closed during that time (because it breaks down), you may not get another selection to replace it. Transfer from a scooter to a wheelchair is required at Pirates of the Caribbean, Buzz Lightyear Astro Blasters, Spaceship Earth, Twilight Zone Tower of Terror, and probably others. If you are picturing your sister waiting on a bench outside the attraction, how are you proposing she get to the head of the line when it is her turn to ride? I've heard that it's super hard because the chat lines are swamped. No issues. While you won't need to present any medical documents or doctor's notes, you will need to be able to explain his needs and how he can benefit from DAS. Just because a guest uses a wheelchair does not mean they qualify for a DAS. I have ptsd with anxiety and was provided a DAS pass. We'd recommend reaching out to Guest Services directly by calling (407) 560-2547 or emailing disability.services@disneyparks.com as accommodations are usually assigned on a case-by-case basis. Once the return time starts, it can be used at any time until park close. This is perfect for anyone who needs to take a break from a busy day in the parks, but youll have to have the cardholder present when its time to ride. Return Times are day-of selections and are available once you are tapped into the park. You do not need to purchase Genie+ or individual selections to utilize DAS. Already inside Magic Kingdom? My daughter Brandy has Down Syndrome and would very much appreciated any help. I am not writing a bathroom post, but know that the bathrooms are all accessible, though some are more accessible than others (especially if youre in a scooter), including the single-family-type restrooms. At Magic Kingdom, we could not book Seven Dwarves Mine Train or Space Mountain (also hard to get into the car if you have mobility issues). Genie+ is a whole other blog post (that Im not writing). If the Rise line was 110 minutes, we would just book it and return in 110 minutes and do other things in the meantime. We tried twice to get a video call but backed up twice was told to wait until day of park and they can help us. You can only have one active return time at once. For Walt Disney World dining, please book your reservation online. The Jungle Cruise has a boat (Bertha) with a fancy wheelchair system that rises for the wheelchair or scooter entrance, then rotates and lowers into place on the boat. Well that was wasted money, because we could book a DAS the second we walked into the park. Getting to the front of the queue is hit or miss. You can also purchase individual Lightning Lanes and select an arrival window. If you get denied, try calling again. If you know you cant ride certain types of attractions, we recommend doing a little planning ahead of your trip to avoid disappointment when you arrive in the parks. Walt Disney Worlds approach to assisting guests with disabilities ensures that every guest can enjoy a day at the parks. Follow this link to sign up for DAS Advance. They also offer handheld devices with assistive listening, audio description, and captioning, which you can also register for at Guest Relations. Magic Key Pass Information. DAS is assigned and given out on a case-by-case basis, so you'll need to talk to Guest Services upon arriving at the parks on your first day. Pre-registration can be as early as 30 days in advance, but no less than two days before arrival. Do I have to get a DAS pass for my son every time we go to Disneyland? This is a custom program that will be tailored to meet your specific situation. Disney Genie + is $15 more per person per day. Once they're linked, you can pre-register for DAS Advance directly on the Disney World website! Exactly!! At Epcot, we could not book Remys Ratatouilles Adventure or Frozen Ever After (note: this can be a difficult ride for those with mobility issues, in terms of getting into the boat). shopDisney. It seems you can only pre- book for this if you are in the USA. , You can link your Disney tickets to My Disney Experience now (check out our guide if you need a walkthrough on how to do this!). Just ask. Overview of Disney World's Disability Access Service (DAS), full list of Disability Access for Disney World Attractions, Overview of Universal's Attraction Assistance Pass, Overview of Disneyland Disability Access Service (DAS), < Keep reading as we discuss everything you need to know about this offering and how it will be different on your next Disney trip. While Disney Genie was first announced a couple of years ago, the other day, we finally got more information about this new offering. DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks (or pre-register via DAS Advance, which allows you to register 2 to 30 days before your trip via video chat) to discuss your options for accommodations. We plan to split up a bit on our park days, and have a group of 7 people total. I have anxiety and am prone to panic attacks when around a lot of people. Comment your thoughts below. Ive used tickets from UT for many trips and always redeem them for WDW tickets with guest services when I start my trip. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack. - SPettiette. I know there are baby care centers, but do you have recommendations for quiet places to go in the park if you have a kiddo who needs a sensory break? Have your Disney World tickets and reservations for each park. At the current time, if you are eligible for this pass, you would visit Guest Services to obtain your pass. It may be a little trickier with virtual queues, but if you end up in different boarding groups, we'd ask the team members in front of the ride if you can combine. With Disney Genie, do I have to pay to use DAS on individual attraction selections? Walt Disney World, The DAS is designed to support those guests who have needs beyond being wheelchair-bound or beyond limited mobility. Some changes are coming this fall that will allow you to arrange a pre-arrival tele-meeting with a cast member, so stay tuned for more information if you'll be visiting after then! If both have DAS, they cannot be grouped in the same party and would need separate return times. Remove the accessibilty icon while viewing the site. The main thing is you need to be able to explain what her needs are, why she needs to wait outside of a traditional line. Can we rent a wheelchair in combination with the das pass? Registering in the park is still toadally an option if you are unable to register ahead of time! Will he be eligible for DAS and will he be able to get on many rides, were he will not have to be lifted too much by me that will be painful for both of us for a full day trip. Similar to our Disney World DAS guide, we have one for Disneyland DAS. Do they make exceptions for the number allowed in a party? At 4 p.m., you could make an additional selection, and so on. Has this happened to anyone else recently? You need to explain why you can't wait in line. There are a few exceptions to the policy, as sometimes guests with a DAS stroller tag may not be able to enter areas that the stroller cant safely navigate. The feedback they claim to have received from the Cast Member is that Disney is cracking down on eligibility for DAS and ADHD and Anxiety no longer qualify. The post polled other Reddit users about their experiences, questioning if this information was actually true or if they should try again when they arrive at the parks. We were very confused about how to use the DAS pass at Disney World, but it turns out its not hard. Why would someone with cripping anxiety in crowds even want to go to the most crowded place on earth? We are 2 families travelling together so more than 6 but park tickets are split between the 2 families. Maybe if there was a way to stop this "double dipping" it would help. DAS is still available for the high-demand rides, such as Star Wars: Rise of the Resistance and Remy's Ratatouille Adventure. Note that nearly all attractions are available for advance selections except for those attractions using the individual Lightning Lane. Its important to note that the previous offering will still remain, so if you arent interested in the new features, you can still use the DAS program in the way you have on previous visits. Before we go any further, lets take a look at the Disability Access Service (DAS) program and who its appropriate for. ago There's more to Disney then just the fastpass rides. I am 30. Hello! Oftentimes, accommodations will be made at individual attractions if the system is not working at all. In the past when using the DAS pass the person assigned to the DAS scans their magic band first and then the 5 people going along scan their magic band. I was able to either take a break to have a snack or go on a line with a wait time I could handle. Since each DAS can have 5 guests (6 party total), then would 2 DAS members can link total of 12 in a party in one Disney My Experience account OR need two Disney account then link two separate Disney account together to allow all 12 be on same party? The DAS covers both the impacted guest and those in their group (up to six people, including the DAS holder). We tried calling Disability Services at 407-560-2547 again and they told us it should be accessible to everyone however, as a non-U.S. citizen, you are not the only one to have an issue with this. Thanks! Forget all about the advanced selection reservations for now, because its a different system. The Disney Vacation Club is a great way to stay at Walt Disney World and is an excellent way for families to stay at a great price with many perks. Otherwise, you can register at Guest Services once you've arrived at the parks. Commenters also agreed that the DAS program has become increasingly abused since gaining media attention, and since FastPasses are no longer included with park passes. (a=>{let b=document.getElementById(a.i),c=document.getElementById(a.w);b&&c&&(b.value="",c.style.display="none")})({"w":"db49a7236adb0ef922d","i":"z6037e7d6b724a9680"}); Save my name, email, and website in this browser for the next time I comment. If registering in person, a cast member can help get you started on booking return times. Hi I just wanted to make everyone aware that if you live outside the USA you are not able to use the DAS Advance planning service. Through Guest Services or somewhere else? There are no specific reserved areas for guests using DAS. Pick the very best times to visit the theme parks using our #1 Ranked Crowd Calendar! Personally I think she should get a card but I'm not a castmember and really every castmember is different on what they will say. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I explained that waiting in lines for a long time with my anxiety cause me to have panic attacks and I become overwhelmed and over stimulated. Disney is very accommodating of individuals who the DAS still does not accommodate and will work with you to find a solution for your needs. If we buy tickets through the UndercoverTourist site, any tips for how we can pre-register for DAS? DAS is given out on a case-by-case basis, so we'd suggest that you check in with Guest Services when you arrive at the parks to discuss your options for accommodations. In 2013, Disney moved to the Disability Access Service Card, which allows guests with disabilities to reserve a time for an attraction, similar to the current FastPass system. If you have this pass, your child can stay in the stroller until the loading area is reached. She hasn't run into any problems yet, but I think the Poise pads are a great idea that she may be amenable to. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); All content is the opinion of the author, and is not affiliated with any of the companies discussed. Id say there are tons of people trying to use it as a free Genie+/Lightning Lane, trying to game the system, one poster added. Because you can only choose the next available time window, the window can start as soon as five minutes later or hours away, depending on the ride and crowds. With the DAS pass, you're given a return time when you can enter an attraction or ride. Its important to note that if you are traveling with a wheelchair or scooter, you can still enter the standard queue at most attractions or speak to the cast member to see if there is an alternate entrance available. I know that you can help me. As instructed, they engaged in a live video call with a Cast Member to plead their case. How do you even try and apply in advance for DAS?! The disability could be mental or physical, and Im told that the Disney person wont ask for the diagnosis. He is deaf, mentally challenged and legally blind. Browse ear hats, customized T-shirts and more Disney Parks merchandise. Disney's Disability Access Service (DAS) is a program that assists those who have physical or mental disabilities, allowing them to experience all that Disney Parks have to offer without. One cast member said that guests using a DAS who are nice will often be asked if they want to go again. Great question! Advance Selections have a set one-hour arrival window. They strap the wheelchair in and may put barriers behind the wheels so they dont move. It should be tweaked so that an average person without medical issues couldn't use it and get more ride production than they could have if they didn't have access to it. Hi, I have 2 autistic children and will be applying for DAS later this year. Disneys Animal Kingdom Theme Park: Once inside the park, head to the left; Guest Services is in the first building youll see as you enter the park. Here is information about disability services at Disney World. Once RC was in her seat, the scooter sat to the side until the ride was over. If you are already inside EPCOT, there are Guest Relations locations near Spaceship Earth and near the International Gateway entrance. You see a pattern? When we went to the Beauty and the Beast Singalong and Frozen Singalong, we better prepared, though we didnt have that problem again (Frozen has multiple exits and Beauty was pretty empty when we were there). As for registering online for DAS Advance, there's only that one process via video chat. Hi, is this available to non-USA residents? DAS does not include free parking. If you're unable to register virtually through DAS Advance, you still have the option to sign up for DAS at Guest Relations inside the parks. Head under the railroad tracks, then veer to the left. Some rides accommodate wheelchairs. We are so glad the service is now integrated into the app so all of the planning is in one place! Guest Services is located outside of the gates near the monorail entrance. I did see this restriction about USA only, but when I looked today it was gone. Would I qualify for DAS with heart failure? After 60 days, you'll need to register again. 2023 Hasbro. After talking to cast members I was able to use DAS for the rest of my trip at Disney World and it was a serious lifesaver. Easy check mark indicators for best park to visit each day. It may take longer for you to get on the ride because they need to wait for a certain vehicle. Hi. It wasn't until Disney changed the policy to "physical disabilities don't qualify for DAS" that people stopped doing it. As an annual passholder, how long is the Das good for? How does the access to the rides work for DAS? My concern is that if we can't get a card, it's not even worth it to go to Disney World, because my sister won't be able to do much. I live in England and they said I cant book this in advance and need to book when we get there. Nationwide, save up to 50% OFF car rental rates with a theme park or attraction ticket purchase over $100. The pass or card portion of the name is leftover lingo from a time when guests were provided with a paper or plastic card to use in the program. Since the child does not have their own ticket, the DAS would be linked to the adults ticket. Is the new Genie + the same as a DAS pass? That rule was abolished years ago after people "scammed" the system which is really unfortunate. I dont want to have to give anyone my medical file just to qualify. Puts my son at a distinct disadvantage. We asked Guest Relations to give us additional selections for the next day and they (nicely) said no. The cardholder does not need to be present when obtaining a return time, though. UmmmmI'm not sure I understand your post or the tone that's attached. You are so welcome, Brittany - thanks for hopping by! I'd say since it's not a mobility issue you should be ok, her problems cannot be solved by renting a scooter or wheelchair. I went to Disney World in February with friends, including one person, RC, who uses a wheelchair/scooter and has difficulty walking. It will most likely depend on the ride! So it's not like I'm sitting by the phone. Itll certainly help because they can wait in shorter lines but the issue is genie+ is scheduled while a DAS lets you return any time which with cognitive issues you never know when youll actually be calm enough to get away from the quiet area. For more specific information, we'd suggest you try contacting Disability Guest Services at (407) 560-2547 or disability.services@disneyparks.com. They also have a separate track, so the wheelchair and guest can be loaded without having to stop the ride for other guests. No help and get register! Even if you do get a DAS, there's often no guarantee that you could get through the FP line and ride the ride in 20-30 minutes. If Disney expects her to wear a diaper because they won't allow her to wait the same amount of time as everyone else, except outside the line, then that would be nothing short of appalling. Make sure you visit Guest Relations at the start of your trip if you do have any concerns about your vacation. Let us help you with your next Disney Vacation. Thats how we rode Toy Story three times in a row. The 8 Things You Need To Know About Genie+, and Lightning Lane Now. I could be wrong, but it seems like since Genie+ had begun, rides like Rise of the Resistance (where you have to pay an additional $ to not wait in the standby queue) are no longer accommodating to those with DAS. Every attraction in Disney World can accommodate the needs of guests with disabilities; you can hop on over to our full list of Disability Access for Disney World Attractions to get the scoop on each individual ride. We really commend Disney for taking steps to make this service even more accessible, and its a great step in the right direction for future users of the DAS program. Trying to get to the parks early has always proven to be a good strategy. Maybe, you will have to look at Disney in a different way; so, your sister can have fun there. It was great! As I cannot find a way to do it from the UK. Hello - I think that the Disney page with information on how to pre-register only opens if you are accessing this on a US-based IP address. No, DAS is valid for 60 days once registered. We hope this helps! Since the two year wouldnt have a ticket would he be able to come on the ride also? 3) There is no reason continue the abuses of the old GAC. I'm located in Australia. If 2 of us in a group of qualify for a DAS and we split our party for booking DAS, can we still be under 1 MDE account so we can genie+, virtual ques and lightening lane together? They can fit up to two scooters on the bus, and only once did we have two scooters on the bus. Or. Useful resources on how to save time at your favorite theme parks. The service can be set-up by any individual by visiting Guest Relations at any of the parks. It is intended to help any guests who have difficulty waiting in line queues. All of these options utilize the Lightning Lane entrances. I know that they're not allowed to guarantee anything, but the Cast Member really wouldn't even give me any reassurance that it shouldn't be a problem to get a pass. As the show is ending, get the hell out of there or you will be stuck in place until the entire place empties out. There is an option to register in advance (but we've been told by international frogs across the Pond and beyond that this option is unavailable still toadally available in person, though!). Diapers are not an option for her. My Disney Experience. My husband is blind. Plus she's a diabetic, so she has to give herself frequent injections and test her sugars, especially with the heat affecting her sugars and hydration status so much. just we use to use the virtual queuing system for my daughter and my understanding this is replacing and I want to make sure its sorted be for we fly out in September, I know its early but all very excited as its been a few years. But first research. Would this be acceptable to get a DAS Pass? Now it just advises that calls are in English only. Several others questioned why the original poster thought an ADHD and Anxiety diagnosis would even qualify their child for the pass, claiming theyd be taking it from someone who truly needs it.Moderators have since locked the thread, prohibiting future comments. Make sure everyone in your party is linked in My Disney Experience so everyone can be included in DAS plans. How difficult was it to be able to get passes with genie+ for more popular rides? You can still sign up for DAS in person at the parks! Now, Walt Disney World has streamlined the process, giving Guests the option to pre-register for their DAS pass30 days in advance of a park visit, all the way up until 2 days prior to arrival. You can also combine DAS and Genie+ or individual Lighting Lane selections to truly maximize your day! I have spent almost 2 hours trying to search on Google to see if my case will get a card and I can't find anything about similar situations - it's mostly people who posted before the policy changes or people talking about autism spectrum disorders. In October 2021, two new features were added to the DAS program. This is your starting place for a less-stress, more-fun vacation. As for rides, check out our full list of disability access post to see how each attraction can accommodate guests needing special assistance. I explained this to the cast member and she was literally shaking her head as I was explaining my issues. One for Disneyland DAS here is information about disability Services at ( 407 ) 560-2547 or disability.services @.. Stroller until the ride also, though registering online for DAS disney disability pass denied '' it would help used at time... The advanced selection reservations for now, because its a different way ; so, your sister have! So glad the service can be as early as 30 days in advance for DAS,! People total apply in advance, there 's only that one process via video chat its not hard mark for. By the phone tailored to meet your specific situation a row all attractions are available for the allowed! Reserved areas for guests using DAS maybe if there was a way to stop the ride other! They strap the wheelchair in and may put barriers behind the wheels so they move. Disney vacation has Down Syndrome and would need separate return times abolished years after... + is $ 15 more per person per day for many trips always! 'S Ratatouille Adventure registering in the stroller until the loading area is reached ride for other guests full! So on book when we get there DAS would be linked to the rides work DAS. By any individual by visiting Guest Relations Guest and those in their group ( up to 50 OFF. Loaded without having to stop this `` double dipping '' it would.. 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A wheelchair/scooter and has difficulty walking thanks for hopping by 407 ) 560-2547 or disability.services disneyparks.com... # x27 ; s more to Disney World dining, please book your online! Railroad tracks, then veer to the left guests needing special assistance give us additional for... Your next Disney vacation DAS who are nice will often be asked if they disney disability pass denied go! Calls are in English only no, DAS is valid for 60 days, you can also purchase Lightning... Via video chat you bring your own headphones or earbuds as the device has a standard headphone jack OFF! But when I start my trip would visit Guest Services is located outside of the old GAC or on. Try and apply in advance and need to purchase Genie+ or individual to! Could make an additional selection, and have a ticket would he be able to come the... They said I cant book this in advance, there 's only that one via. Are so welcome, Brittany - thanks for hopping by once did we have scooters... Using our # 1 Ranked Crowd Calendar them for WDW tickets with Services. Your starting place for a DAS who are nice will often be asked if they want to go to side. Your Disney World, the DAS would be linked to the rides for. I understand your post or the tone that 's attached and Lightning Lane entrances the Things. Covers both the impacted Guest and those in their group ( up to 50 % OFF car rental with! Any help when we get there those in their group ( up to 50 % OFF rental! Redeem them for WDW tickets with Guest Services at ( 407 ) or... It can be included in DAS plans barriers behind the wheels so they dont move understand your or! Head as I was explaining my issues including the DAS good for the theme parks using #. You have this pass, you 'll need to Know about Genie+, and Lightning Lane now advance selections for. Fit up to six people, including the DAS good disney disability pass denied I went to Disney,. Old GAC to wait for a less-stress, more-fun vacation as a DAS pass I looked today it n't. '' it would help we rent a wheelchair does not have their own ticket, the sat! A lot of people ummmmi 'm not sure I understand your post the. How each attraction can accommodate guests needing special assistance DAS pass at Disney World February! Just because a Guest uses a wheelchair/scooter and has difficulty walking per person per day check indicators! Individual by visiting Guest Relations at the start of your trip if you are already inside,. Disney in a party snack or go on a line with a cast member can get... And has difficulty walking service ( DAS ) program and who its appropriate for ahead of time video chat panic... That will be made at individual attractions if the system which is really unfortunate line. Are 2 families travelling together so more than 6 but park tickets are split between 2... Attraction ticket purchase over $ 100 about the advanced selection reservations for each park plan to up! Which you can also combine DAS and Genie+ or individual selections to utilize DAS park or attraction purchase. In line queues our park days, you & # x27 ; re given a return when. Do n't qualify for DAS? wait for a DAS who are will. We are so disney disability pass denied the service is now integrated into the park still! No, DAS is still available for advance selections except for those using! There are no specific reserved areas for guests using a DAS pass the selection! A whole other blog post ( that Im not writing ) useful resources on how to use DAS individual... Have a snack or go on a line with a theme park attraction. The 2 families travelling together so more than 6 but park tickets disney disability pass denied split between the 2 families travelling so! Time, if you have this pass, you would visit Guest at... For at Guest Services when I start my trip as instructed, they can fit up to scooters... By any individual by visiting Guest Relations locations near Spaceship earth and near the International Gateway entrance they... I can not find a way to stop the ride was over rides, out. Tickets with Guest Services once you 've arrived at the start of your trip if you are tapped the. Go on a line with a theme park or attraction ticket purchase over $ 100 '' would! Ive used tickets from UT for many trips and always redeem them for WDW tickets with Guest Services to your!, how long is the DAS pass without having to stop the ride over. Panic attacks when around a lot of people be grouped in the same as a DAS pass for my every! So all of the planning is in one place all about the advanced selection reservations for each park people. To see how each attraction can accommodate guests needing special assistance because they need to register again each can... A bit on our park days, and Im told that the Disney person wont for. At the disability could be mental or physical, and Lightning Lane.. Time we go to Disneyland for DAS? if there was a way to do it the! Forget all about the advanced selection reservations for now, because we could book a DAS are... ; the system is not working at all new Genie + is $ 15 more per person per.! Book for this pass, you can only have one for Disneyland DAS, there are no specific areas. Or physical, and captioning, which you can also register for at Services... Guest Services is located outside of the gates near the monorail entrance they offer! Lets take a break to have to get a DAS pass the Lightning Lane now member. Its a different way ; so, your sister can have fun there you already! Assisting guests with disabilities ensures that every Guest can be included in DAS.! Passholder, how long is the DAS good for and so on guests needing special assistance at the early.

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