You can do so by dialing +1-877-767-7970. Or, rebook to travel on different dates (subject to availability). refund applied for and confirmation email received! any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. I took screen shots of both the application and their website response. A spokeswoman for British Airways said the company has issued more than three million refunds. There were no queries, no attempts to sell me on the voucher scheme. Of late, it has []. The email and the refund never came. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. I hope this information is useful to you. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. My May 15 flight YVR to LHR was cancelled by BA a while back. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. First, check if you're eligible for a refund of your original ticket price. Thank you Elias & thank you Travelling for Miles! Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. It seems like there is literally NO way left to get an actual refund . Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. Check out the latest information regarding COVID-19 and flying with British Airways. Thirdly, the button which claims to offer customers the option to cancel and get a refund leads to a page that looks like this: There is no option to request a refund, just an option to request a travel voucher in place of whatever monies are actually due to the customer. i cant found this Cancel and refund flight(s) button. Please check their website here for contact details. Done. British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. If yall know of a way to fight this let me know. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. How long did it take for the email to come through once you had requested the refund? You are entitled to a 100% refund if the airline cancelled your trip. British Airways generated the cancellation notice by mistake. Same the link worked and presented the form. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . pure scum. I tried the phone but all the phone numbers that they advised were uncontactable. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. I almost stopped at the screen where they wanted a valid email address! When I tried to do do I was taken to a voucher offer which I was not keen to accept. Mumbai (origin) London Heathrow (connecting point) New York (final destination). I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. , Thats very good news congrats for getting your cash back . Has anyone else faced this situation? But you need to actively request your voucher is transferred into cash - we explain how to do this below. Adrian, thank you very much for this post. Thank You! for their Avios to be returned, no mention of this, quite rightly. Sadly, select airlines are duping their passengers into believing that this may not be so by making a refund incredibly hard to request and, as is the case with British Airways, sometimes even removing the refund option completely from their websites. Thanks for sharing I was able to submit a refund request using the link you provided. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. In this situation please contact the airline that you booked your flight with. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Select yes again and this time a new section will open up asking you to confirm which passenger you are. Need urgent help. Passengers do not need to take any specific action. Figures suggest EasyJet had . Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. [] little over a week ago, a couple of workarounds were found (by people a lot more tech-savvy than me) which allowed British Airways customers to request their []. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Tried the long work round and the links and keep coming back to voucher offer only. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. T&C can be void if they violate the law. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. British Airways cant keep your money under any circumstances. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. I took a screen shot of every single step I did and submitted a refund request. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. Luckily, this post is about just that. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Why did BA remove this option from its site? BA will e-mail passengers to advise of their refund. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. This is a very simple workaround so thank you so much for sharing it but it really shouldnt be necessary to go to these lengths to get what we are legally entitled to! Ive shared this with other people in the same situation. You can get your refund on your own by contacting their customer support or by filling out an online form. To find out, I contacted the airline directly on your behalf. Vouchers can also be exchanged for a cash refund if not used before a definite date. Im sorry to hear youre still unhappy with how weve dealt with your refund request. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). You can update your choices at any time in your settings. She said it would be 4-6 weeks before the refund would actually be issued to my card. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. You did a terrific job of keeping all of your records with the airline. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. "If. Brilliant stuff works! I requested a refund on 3/14/20, and received the email stating We have received your information and are currently processing your refund., but as of 3/25/20 (11 days later), my credit card has not yet been credited. Laura Dent If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Finally. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. I was conned by the website pages shown in your article. what to do if you were already tricked to accepting voucher? Am I ok to click the cancel booking button? PPS. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. I did the same an accidentally accepted the voucher. Our free daily newsletter sends you the latest information on hotel and airline programs. What Issues Can I Expect When Requesting a Refund from British Airways? When I called to explain I was basically told tough luck. Sorry, we are unable to display your booking as all the flights have been flown.. My original bookings are still there. But if I activate Javascript allows again, I can send a form to BA without error. I so pleased that I stumbled onto your site. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. Call back and dont take no for an answer. Okay I mad. Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. It doesnt seem to work anymore, they seem to have closed the work around! if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. You can file the claim by completing the form on the website. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! Plenty of people with the same story had previously gone through CEDR Dispute Resolution in the UK or their national enforcement bodies and ombudsmen, where British Airways also lost their case. Warm regards, But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Update to my post on 5th June. British Airways has taken two steps to get around this problem. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. 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