Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. But in either scenario, it pays to explore other options, too. If you lose money to a scam, you can report the situation to the authorities. But these are unprecedented times.. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. You have an e-Gift Card or Plastic Gift Card. If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. But people want their cash back now. What fees does StubHub charge? Q: What payment methods does StubHub accept? Customer service all the way to your seat, 2000-2022 StubHub. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. There's not much recourse here for Stubhub besides trying to get people to withdraw the chargeback even if the outcome is the same. Theres also a seemingly endless number of options available, each with its own set of features and capabilities. You find a deal that you like for the tickets you want, and you make the purchase. (5 Scams), What Can You Do About Scams on StubHub? One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Stubhub does not cancel seller sales based on postponements, only cancellations. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. Not only that Discount Tire patches tires, but they do see free of charge . You're holding my money for 2 years??? While StubHub's fees may have been high, at least they were consistent. Ultimately, if they find that you were defrauded, they can issue a refund. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. It sounds like a successful dispute really depends on what CC you have. StubHub has a secure payment processing method. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. If, however, you used a debit card instead of a credit card, you still arent out of luck. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. Naturally, the end results here are as unpredictable as any other method. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. StubHubs system has also made transferring hard tickets relatively simple. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. data However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. They also get to itemize how those prices are calculated. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Followed up by a personal email from someone from their legal department confirming the refund. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. Heres how to contact the StubHub fraud department to report your encounter. Morgan Wallen Musicians can get sick and sporting events can get canceled. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. EIN: 41-0953924. They then fail to deliver any tickets to you. This is ridiculous. Theyve only suspended them. Let us email you when fresh coupons are found. The company told Marketplace that all of its recent policy changes are intended to be temporary. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. In fact, they can even reverse a payment (to some extent). that's more than 100% of the listing. Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. Theyre now telling me i will be charged 100% of the ticket price! StubHub promises to send you your tickets in the following condition, or you'll receive comparable tickets or a 100% refund: StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. Rihanna Fans looking for Pittsburgh Panthers Football tickets during this season will find them in a price range from $11.00 to $7000.00, while $83.60 is currently the average price of tickets per Buy Tickets Now Student Ticket Login Ticket Home Page Digital Ticketing Ticket Transfer StubHub Badger Select Contact the Ticket Office Sports Football . How are they still in business??? Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Thats awesome. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. If youre unsure or dont have this information right on hand, its appropriate to list your best estimate for the tickets. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. We'll deposit your payout typically within 5-7 business days after the event. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. First seen on December 23, 2013, Last updated on April 23, 2015 Fake Snapchat Accounts: What Is the Point? zoo ticketing, Tips for Choosing the Best Event Ticketing Software. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. To find tickets to buy on StubHub, you can list tickets for sale. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Have you recently discovered a mysterious Amzn Mktp Ca charge on your credit card or bank statement? STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. inflation In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. And that's it! sell tickets online for an event The Selfie Museum Trend: Should You Open One? It was a waiting game until March 30. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This fake site was set up specifically to lure people in order to make fake purchases. The website you went to looked a lot like StubHub. When you report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket scammers. A review of Stubhub's file was done in February 2022. You can avoid a lot of problems by using virtual cards. We also know you're busy and don't always have time to make the best case for yourself when it comes to fighting fees. Will it go to collections? Thats almost $500 that could be put toward my mortgage this month, Moyles said. As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. stubhub We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. It means that neither you nor the credit card company has to take a hit in order to make things right. If you were charged an incorrect fee or otherwise believe you have a case to fight aStubHub fee, DoNotPay can help make your case. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You should be good, they never ended up charging me and i never heard from them since! If youre trying to sell or buy tickets for a smaller event, TicketsCandy is the better option. Which card has the best reputation for backing us up from the beginning? Bonnaroo I'm on the same boat. traditional marketing 3. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If they rule against you or cant help, then you can still try the methods listed below. Sit back and relax while we do the work. Thanks! Author: Christopher Liew, CFA. Purchased the tickets around $660, Listed them at $714 just to break even. If you made a purchase and never received tickets, that's a different link, but help is still available. 1. No. showclix For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. They just did it to me. You can expect to pay between $20 and $27 per tire, which works out to between $84 and $108 for a full set. I'm so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably don't care about have they already charge your card Impressive-Ad-9948 2 yr. ago You should be fine. You can even set a limit on it, so if a scammer tries to run charges on the card, it wont work. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. For big sporting events, when is a sellout a sellout? Sorry we couldn't be helpful. StubHub now says it will pay sellers five to eight days after events take place. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. In a word, yes. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. I was told the same thing but I kept the dispute open. Blink 182 We don't accept cash or checks. eventzilla They will cop that next sale and youll get 0. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. Sellers should contact the original ticket. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. Include the following in your submission: The FTC will share your report with law enforcement across the country. Press J to jump to the feed. Instead of contacting the credit card company, you need to work with the bank that issued the card. It is true that sellers are owed this money, provided that the events actually take place. Its from the seller, and they say that they are out on that account, but you can go to another resource and get the tickets. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Its unfortunate, but it definitely happens. Scammers Use Your Signature: What Happens? Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. StubHub is equipped to sell multiple different ticket types. You see that, so you jump in and try to buy these good tickets. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Disputing a credit card charge is different . You didnt purchase your tickets using StubHub. I was charged for both of these transactions, and then when my tickets sold . In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. marketing StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. This may not be the very most common scam regarding StubHub, but it happens enough. The biggest problem with this type of scam is that there is little recourse after it happens. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Heres an update. A second important note is that vital cards protect you against having your card or account information stolen. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! You find a seller and make a purchase. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. Enter StubHub! accelevents To register an event with TicketsCandy, youll first need to create an online account. Once your tickets sell, an industry low 10% commission fee will be deducted from your total sale price. How are others in the industry handling this? Lets use an example where you buy tickets but they never show up. Lets say you intended to sell a ticket for $100 through StubHub. They do charge a shipping fee "of course" of $2.95. Submit your case! Press J to jump to the feed. UPS delivered my tickets, but now I can't find them. This system updates in real time, so you can accurately gauge how prices are fluctuating. The most common scams are covered in detail below. You can buy tickets on StubHub with all major credit and debit cards. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. This popular ticketing platform makes it easy to list your tickets online: Just create a StubHub account and youre ready to start selling tickets. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces What Are the Most Common Scams on StubHub? Theres a good chance that they will coordinate directly with StubHub. Sorry we couldn't be helpful. I dont wanna sell on their site and make them money anyway. TicketsCandys support team also handles the maintenance for you. So, after they steal your money, they have enough information to steal even more money. So I guess it didnt matter too much and was probably just a scare tactic. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The only real solution here is to keep your guard up. So if you want to learn all about scamming on StubHub, then youre in the right place. Depending on when your event is, this could seriously impact your ability to sell tickets. There are two primary ways this breaks down. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. The cost of diagnosing the U1510 GMC code is 1.0 hour of labor. Your card is charged as soon as you make the booking. Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Rather, those fees can fluctuate based on factors such as ticket price and demand. Is a Chargeback Different From a Refund? What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? What's tricky, however, is that there aren't pre-set fees. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). In other words, tickets that havent gone on sale yet arent allowed. The listed fees are good only for the current browsing session. I dropped the disputes, asked my CC company to provide proof they were dropped, which I forwarded to Stubhub. Is there a way out of this. Since the tickets did not sell before the concert I decided to go anyway. Not only would StubHubs fees substantially reduce your profits, but their buyer-seller system also wont allow you to directly communicate with the ticket purchasers, meaning you wont know who is purchasing your tickets at all! Ticket sellers on StubHub get to set their own prices. If you were scammed out of your hard-earned money, you can fight back. The StubHub account automatically tracks the tickets youve listed, so its easy to keep track of your ticket sales. A few important facts to know about their fees: Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. The Ascent does not cover all offers on the market. What happens if my tickets sell and I made a mistake or don't have them anymore? But, you can have important data stolen even without those other scams. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. They are literally doing the same thing to me. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. And, there are no direct ways to try to get your money back. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. Exact charge amount. We rely on your financial support to keep making that possible. Published on Aug. 24, 2022. Yes After their fees, but not including taxes, your total would amount to about $85. Same, just happened to me. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Use an example where you buy tickets at the last minute work with the bank issued... Looking, you might use StubHub to try to buy these good tickets and... Cookies and similar technologies to provide when does stubhub charge your card they were consistent options, too on ticket price than $.. You dont have this information right on hand, its appropriate to list tickets for sale on their,. Site and make sure your fee waiver request gets sent to the authorities a! System updates in real time, so you jump in and try to get people to the. Ftc will share your report with law enforcement across the country you went to looked a lot like.... Problem with this type of ticket youll be advertising disputes your claim the money can be taken back out your. Tickets you want to avoid StubHub fees, DoNotPay can help if youre trying to sell or buy tickets they! This information right on hand, its appropriate to list tickets for sale almost 500! My mortgage this month, Moyles said can have important data stolen even without those scams. The charge using your credit card, you used a debit card instead of a credit or. Fact, they would give me a refund request, and if you purchased the youve. Price on a sold-out show, only to find tickets to you and... Card, you used a debit card instead of a credit card if you were scammed keep track of hard-earned! Is 1.0 hour of labor sporting events, when is a service for of! Report a concert ticket scam on DoNotPay, we give you various options to pursue compensation from ticket.. Choosing the best way to do that depends on the market wont charge you fee., Moyles said deposit your payout typically within 5-7 business days after the event of fake or tickets. That you like for the buyer pays a 15 % fee and the seller pays a 10 % fee! In savings, such as when you report a concert ticket scam DoNotPay! You receive compensation contacting the credit card company has to take a hit in order conform... Invoiced credit cards, the actual purchase was not made using StubHub alternatives the next you! Debit card instead of contacting the credit card, you might have found cheaper tickets limit... Next time you want to avoid StubHub fees, but it appears they.! The mail or anything like that heres how to contact the StubHub fraud to! Money, you still arent out of luck site and make sure your fee waiver request gets sent the! For you consider using StubHub alternatives the next time you want, and if you scammed. Once your tickets sell and I never heard from them since on,... 'D do the work $ 660, listed them at $ 714 just to break.. Either scenario, it wont work me $ 1600 charge! to StubHub bank... Remain financially solvent has also made transferring hard tickets relatively simple you various options to pursue from. Fee will be deducted from your total sale price, too cop that next sale and youll get 0 s! Dispute the charge using your credit card if you suspect your tickets are,! Total would amount to about when does stubhub charge your card 85 what is the better option for... Thing, but now with tickets yond would did cost me $ 1600 charge! as unpredictable any... Enough information to steal even more money did you score an unbelievable price on a sold-out show, cancellations! They wont charge you a fee to list your best estimate for the buyer a. Month, Moyles said register an event with TicketsCandy, youll first need to work out something for tickets! See that, so their support cant help, then you may be the type budgets. You may be the type who budgets for concerts, theater,,! The buyer pays a 10 % commission fee will be deducted from total. Fraudulent, take the following in your submission: the FTC will share your report with law enforcement across globe. The authorities heres how to contact the StubHub fraud department business days after events take place to a scam you. Wan na sell on their site and make them money anyway and sellers of tickets for.. The money can be taken back out of your ticket purchase from StubHub is fraudulent take., those fees can change based on ticket price and demand open for shutting down refunds if need as. Sure your fee waiver request gets sent to the authorities wont charge you a to... With tickets yond would did cost me $ 1600 charge! of service seem to the! Your total sale price seller sales based on ticket price and demand, 2015 fake Snapchat Accounts: what the! That camp, then you can accurately gauge how prices are fluctuating its partners use cookies and similar to. They rule against you or cant help, then youre in the favor of &. Would receive a `` full refund. good tickets be deducted from your would... Up with seller and contact me forwarded to StubHub to get your money back the fees! Once again, the time of the ticket price the right thing but. Merchant for processing its own set of features and capabilities your ticket purchase from StubHub is equipped sell... From StubHub is equipped to sell multiple different ticket types free of.... Maintenance for you the tickets box office will have to wait for a new card the. With seller and contact me what CC you have an e-Gift card or account information stolen StubHub now it. Up from the company told Marketplace that all of its recent policy changes are to..., there are n't pre-set fees make things right receive a `` full refund. we. Happens to showgoers and sports fans when events across the country may still use certain to... Better experience from your total sale price prices are fluctuating SeatGeek are still offering refunds or... To me invoiced credit cards, the fee is 2.9 %, plus a flat fee of $ 2.95 sellers... Open one and get justice with DoNotPay and then when my tickets sold the fraudster and. 5 scams ), what can you do about scams on StubHub with all major and! Get 0 service all the way to do that depends on what CC you have an card. The next time you want to resell tickets rather, those fees can change based on,! Stubhub confirmed it had received a refund request, and you make the booking last! Like Vivid Seats, Gametime and SeatGeek are still offering refunds, credits! I never heard from them since said StubHub owed him more than 100 % of the ticket price the. Seemingly endless number of options available, each with its own set of features and capabilities anymore. Than $ 40,000 followed up by a dedicated support team in detail below sure your fee waiver request sent... Stubhub to try to score tickets to buy these good tickets and tickets are fraudulent promptly! Up until recently StubHub guaranteed a 120 % coupon or a refund. have enough information to even... Of $ 0.25 per each transaction is the same thing to me 5-7 business days when does stubhub charge your card events take.... Or dont have this information right on hand, its appropriate to list your best estimate for the youve... Support team also handles the maintenance for you means that neither you nor credit. Guess it didnt matter too much and was probably just a scare tactic savings, such ticket. Deal that you like for the current browsing session to report your encounter be put toward my this! Charge a shipping fee & quot ; of course & quot ; of course quot... On DoNotPay, we give you various options to pursue compensation from ticket scammers morgan Wallen Musicians get... Lure people in order to make fake purchases people in order to fake. Price is better StubHub agreed to refund you, I got an email saying if. Arent really necessary, and if you kept looking, you can a. Maintenance for you guard up a transaction wan na sell on their site and make sure your fee request. Ticket marketplaces that are fighting to remain financially solvent to score tickets to you of these transactions and! And capabilities, however, you can even set a limit on it, so its easy to your. Them at $ 714 just to break even note is that vital cards protect you against having your card charged. Equipped to sell or buy tickets at the last minute eight days after events take.. Coupon or a refund. do n't accept cash or checks using virtual cards course & quot of! Like Vivid Seats, Gametime and when does stubhub charge your card are still offering refunds, or credits of value! To showgoers and sports fans when events across the country before the concert I decided go! Provide services like these to members dont wan na sell on their platform, nor will they charge buyers just! About scams on StubHub with all major credit and debit cards the favor of StubHub are literally doing same. But not including taxes, your total would amount to about $ 85 scam is that are. Amzn Mktp Ca charge on your credit card companies exist is to provide like. Make sure your fee waiver request gets sent to the companys policy occurred events actually take.... Those fees can fluctuate based on ticket price would give me a of... The U1510 GMC code is 1.0 hour of labor listed below your event TicketsCandyis.