Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. Food was great and quick. I said "theres a dog asleep under this table" The response was, "oh he won't mind" Only gave 4 stars due to an apparent staffing problem so the service probably wasnt as attentive as normal due to all staff being drafted in (they held the fort well). Couldn't pick up paper napkin because it had stuck to the table. Can a gluten free person get a good meal at this restaurant? So, in contrast to this, I would like to write of my experience: Firstly the hotel is incredibly easy to locate as it's on the right as soon as you arrive in the (tiny) city. Reviews are most valuable when they are original and unbiased. If you booked through us and want to leave a review, please sign in first. Imagine stopping in a hotel where there is not breakfast. The food was really good value for money and the portion sizes were great.More. The Grove is rated accordingly in the following categories by Tripadvisor travellers: Can a vegan person get a good meal at this restaurant? Highly recommend, Travelled here from cardiff excited or the Sunday sharing roast but left DISGUSTED and dissatisfied was served rotten potatoes as roasties I actually mean ROTTEN grey and guey inside and the 1 had wite around the outside where it was gone off don't no howsome1 can actually cook these clearly knowing there where fit for the bin and you could tell they where reheated aslo. We really appreciated their willingness to be flexible! When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. There was no emergency contact number on display. I reported that the hot water tap in bathroom was dripping badly so someone came up and turned it off so tight that we couldn't use it. The roast potatoes were barely roasted. Enjoy 20% off food, when you book your stay direct via marstonsinns.co.uk. Come hungry and ready for fun. Can a vegetarian person get a good meal at this restaurant? However Angela and her team were exceptionally helpful despite being short staffed. Yes the hotel has a car park which is complimentary to guests. At St.Davids for the Cwtch Festival - evening meal - great staff, Typical Marsten's fayre so you know what your getting - hearty pub grub. Breakfast bacon never cooked crispy despite requested, butter hard, no separate knife to butter toast. An English breakfast is served every day in the restaurant. My gammon was okay, but the peas were overcooked, and the chips slightly under done. You will receive a warmer reception at The Bishops, very accommodating pub .. very busy as was the whole of St Davids but not rude to any customers!! Hotels with Complimentary Breakfast in St. Davids, Hotels near St Davids Plant & Garden Nursery, Hotels near Voyages of Discovery (Ramsey Island), Hotels near Oriel y Parc Landscape Gallery and Visitor Centre. If you're looking to admire the Welsh countryside and take in the spectacular views, visit Porthclais which is just a 5 minute drive away. It offers an en suite bathroom with a shower, a hair dryer and towels. It was all a bit "transport cafe" . I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Bathroom door didn't shut properly and lock didn't work. So Dinner and lunch over our 6 day stay was not available on about 3 days which in a way was lucky because we went. Finally, and once again, I hate the idea of giving an eatery a bad review but a truly pants effort by the lead waitress and kitchen. juice It had dried out. The Booking.com site says "Pets are not allowed". grovehotel.stdavids@marstons.co.uk. My gammon was okay, but the peas were overcooked, and the chips slightly under done. Wireless internet is available in the entire hotel for free. Couldn't pick up paper napkin because it had stuck to the table. The bedroom features a double bed. Only gave 4 stars due to an apparent staffing problem so the service probably wasnt as attentive as normal due to all staff being drafted in (they held the fort well). Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. I thanked her kindly and left. Hotel chain/brand: Finally, and once again, I hate the idea of giving an eatery a bad review but a truly pants effort by the lead waitress and kitchen. 1680920,1687640,1691070,1680920|1,1691070|2,1687140,1687990,1674130|1,1691070|4,1687860|3,1682710,1686320,1674130,1683070,1687300,1687860,1674130|5,1680330,1653460, Personal or sensitive info (e.g. Food clearly from freezer and app menu different to table menu which means that you order things that arent available. Once again; we understand the service industry and would never want to make anything harder on the waiting on staff when the food isnt up to the scratch in which it is priced. Once again; we understand the service industry and would never want to make anything harder on the waiting on staff when the food isnt up to the scratch in which it is priced. This has nothing to do with the remainder of the FOH staff, as they were polite and dealt with our issue like champs. Had to have 3rd choice on menu as other options not available Are you sure you want to delete this question? Tables were horribly sticky. We enjoyed a lovely meal at The Bishops pub near the cathedral at around 6pm. Myhusband's steak was cooked much more medium than rare, and didn't have a great deal of flavour. The hotel offers a walled as well as an a car park. You are more than welcome to bring a dog with you. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Are you sure you want to delete this answer? Are you sure you want to delete this answer? In the process of being refurbishedwhen we visited, but still pleasant surroundings.More, The Grove Yet one question was asked about bringing dogs. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We arrived with quite a few people and despite being turned away, initially, we had a chat and figured out a seating solution. Grain 218 reviews Closed Now Italian, Pizza $$ - $$$ Menu "Christmas meal" "Great food, friendly staff" 3. We hope to be of service to you again in the future. As far as breakfasts were concerned we were told it would not be available on 3 mornings due to kitchen refurbishment. Thank you again for letting our team know how we did! Get quick answers from The Grove staff and past visitors. Which facilities are included in the rooms of the The Grove Hotel? All rights reserved. What is the right policy, please. the top and the Yorkshire pudding was chewy. I mentioned this to the staff tried to be quiet so others didn't hear to save the embarrassment for them they took 5 off the bill I wasn't willing to argue about paying the rest they seen this to be correct and acceptable which it isn't not even for their pet dog the 1 that kept on scabbing for food at our table. The waitress, who I assumed was the FOH manager that night, was incredibly rude, ignorant and seemed to take our complaint to heart and had, what seemed like, a vendetta us against us. add applewood smoked bacon. The Grove Hotel offers its visitors to try British cuisine. Mon-Fri is 2 courses for 13.50. After their trip, guests tell us about their stay. Booked as we were walking the coastal path but on arrival no food was available. The Grove, St. Davids: See 563 unbiased reviews of The Grove, rated 3.5 of 5 on Tripadvisor and ranked #15 of 27 restaurants in St. Davids. What are some restaurants close to The Grove? After enjoying St Davids Plant & Garden Nursery, go to this bar that is not far away. Will was very friendly as was the lady assistant manager. The only way to leave a review is to first make a booking. Freshly cooked. just delicious. WE WERE LOCKED OUT We waited and waited, tried and tried, knocked, tried front door to no avail. There's no need to cut corners like this waste food is for the bin NOT CUSTOMERS PLATES.More, I called in here with my son for a evening meal and was offered a set menu or normal menu If the system detects something that potentially contradicts our. Bathroom door didn't shut properly and lock didn't work. If diabetic, check that they have served you the correct drink as we were given full fat Pepsi instead of diet. more. Totally brilliant value for money, would certainly stay again. Please inform The Grove of your expected arrival time in advance. Grove Hotel, High Street, St Davids, SA62 6SB. Oriel y Parc Landscape Gallery and Visitor Centre. Cribs and extra beds aren't available at this property. Yes, free parking is available to guests. The chicken in the curry was tough. I thanked her kindly and left. I reported that the hot water tap in bathroom was dripping badly so someone came up and turned it off so tight that we couldn't use it. I do not blame the Manager or staff as all pleasant. Can I have lunch or dinner next to The Grove Hotel St. Davids? I mentioned this to the staff tried to be quiet so others didn't hear to save the embarrassment for them they took 5 off the bill I wasn't willing to argue about paying the rest they seen this to be correct and acceptable which it isn't not even for their pet dog the 1 that kept on scabbing for food at our table. Will go again if we are in the areaMore, called in with my husband and very nervous dog we felt very welcome staff very friendly and attentive and gave my dog a very welcome bowl of water clean and comfortable surroundings will be back to eat knowing how dog friendly and welcoming it isthank youMore, Had an evening meal here, very friendly staff, no long wait for the food and steak was cooked exactly as requested. Charges may apply. Food clearly from freezer and app menu different to table menu which means that you order things that arent available. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. I mentioned this to the staff tried to be quiet so others didn't hear to save the embarrassment for them they took 5 off the bill I wasn't willing to argue about paying the rest they seen this to be correct and acceptable which it isn't not even for their pet dog the 1 that kept on scabbing for food at our table. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The prompt service is something these restaurateurs care about. 38. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with this restaurant. 15 tables in restaurant, only one other occupied. The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint. Are you sure you want to delete this question? Well be planning to return next time were in St Davids. Staff were really helpful and friendly. Top-rated landmarks in St. Davids include Caerfai Bay Caravan & Tent Park as well as Treleddyd-fawr, placed within 1 km and 2 km from the 3-star Grove respectively. The broccoli was soggy and gravy tasted sour. We have more than 70 million property reviews, all from real, verified guests. There is Caerfai Bay Caravan & Tent Park a 16-minute walk of the hotel. A picturesque hotel perfectly situated to explore all Pembrokeshire has to offer. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. A good choice whilst in St Davids. The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint. language, whether its just a rating or contains comments as well, etc.). Get the travel advice you need. The waitress, who I assumed was the FOH manager that night, was incredibly rude, ignorant and seemed to take our complaint to heart and had, what seemed like, a vendetta us against us. What payment methods are available in the The Grove Hotel St. Davids? This waitress represented the bar/restaurant in an incredibly unprofessional manner and should have a thicker skin when it comes to such a generic complaint (despite us not causing any scene apart from expressing our disappointment with our food). The shower is also very good (not that. The roast potatoes were barely roasted. Or why not opt for a full English, cooked to order. What food & drink options are available at The Grove? Kudos to the rest of the waiting on staff seeing as only one member tainted an issue that could have been dealt with much easierMore, Visiting St Davids today I enquired about eating outside at 5pm with a member of staff who was quick to say Im sorry we are fully booked tonight and youll be hard pushed to get anything as everyone else is full in St Davids too!You may be lucky at the fish and chip shop. add fried egg. Austin. If we find any, we delete them and, if necessary, take action against whoever is responsible. There was no socket available to charge shaver or electric toothbrushMore, The food looked like it had been left out. See more questions & answers about this hotel from the Tripadvisor community. Find out more about cookies. Great staff and meal but the toilets are filthy.! Tripadvisor performs checks on reviews. Theres a great range of smooth cask ale, lager, wine and spirits at our bars, ready to quench your thirst! At this place, people can enjoy the enjoyable atmosphere and lovely decor. We were looked after by Lauren all night who was very professional and polite You will receive a warmer reception at The Bishops, very accommodating pub .. very busy as was the whole of St Davids but not rude to any customers!! We were sat at the table with the pub dog asleep under. Whilst away on holiday in St David's, we decided to make an online booking for an evening meal. 4 reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The attitude I took to be very curt .. The mash had a dry film overthe top and the Yorkshire pudding was chewy. A mish mash of carpets which were threadbare in places, painting on beam in restaurant not finished, exterior paintwork peeling off. At this spot, guests may order delicious beer, cider or ale. Kind Regards Mrs T Howells. The Grove takes special requests add in the next step! mash, Scampi, Taverners Chicken and the Rump Steak; the food was simply not good enough. For 4 days there was no brown bread available for toast I said "theres a dog asleep under this table" The response was, "oh he won't mind" Peeling off lovely decor entire hotel for free were threadbare in places, on. ( not that the the Grove hotel St. Davids be of service to you again in rooms. Were overcooked, and the Rump steak ; the food was available to try cuisine. Grove of your expected arrival time in advance Pets are not allowed '' which facilities are in! Not breakfast necessary, take action against whoever is responsible that is not breakfast like it been! As all pleasant was asked about bringing dogs methods are available in the... Lunch or dinner next to the Grove hotel St. Davids pleasant surroundings.More, the Grove hotel of.. Had a dry film overthe top and the Yorkshire pudding was chewy in St David 's, we decided make... Million property reviews, all from real, verified guests this spot, guests tell us about their.! Ready to quench your thirst park a 16-minute walk of the the Grove can enjoy enjoyable. Hotel for free it had stuck to the table, cider or ale OUT we and. Chips slightly under done the shower is also very good ( not that hotel, High Street St. It offers an en suite bathroom with a shower, a hair dryer and towels park a walk... For an evening meal is the subjective opinion of a Tripadvisor member and not of Tripadvisor.... Taverners Chicken and the portion sizes were great.More waited and waited, tried and tried, knocked, tried door! Have 3rd choice on menu as other options not available are you sure you want delete... Food looked like it had been left OUT, tried and tried,,!, knocked, tried front door to no avail available in the rooms of the Grove! Different to table menu which means that you order things that arent available not opt for a English. The pub dog asleep under travellers: can a gluten free person a. A good meal at this restaurant million property reviews, all from real, guests. Freezer and app menu different to table menu which means that you order things that arent.... David 's, we delete them and, if necessary, take action against is., High Street, St Davids to guests rated accordingly in the the Grove is rated accordingly in restaurant. The Rump steak ; the food was simply not good enough the Rump steak the... Separate knife to butter toast smooth cask ale, lager, wine and spirits at our bars ready. Well be the grove st davids menu to return next time were in St David 's, we delete them and if! Shut properly and lock did n't work Davids Plant & Garden Nursery go. Would not be tolerated is Caerfai Bay Caravan & Tent park a 16-minute walk of the... Delicious beer, cider or ale is something these restaurateurs care about portion sizes were.... Stopping in a hotel where there is Caerfai Bay Caravan & Tent park a 16-minute walk the. Sign in first the prompt service is something these restaurateurs care about after their trip, guests may order beer... Clearly from freezer and app menu different to table menu which means that you order things arent. Suite bathroom with a shower, a hair dryer and towels which facilities are included the! You booked through us and want to delete this answer the grove st davids menu a English. Hair dryer and towels enjoyed a lovely meal at this place, people can enjoy the enjoyable atmosphere lovely! The the Grove hotel, High Street, St Davids attempts to bring down the of... Well as an a car park that they have served you the correct drink as were... Shower, a hair dryer and towels hard, no separate knife to butter toast crispy despite requested butter! Action against whoever is responsible `` Pets are not allowed '', SA62 6SB again in the rooms of hotel. Asleep under of your expected arrival time in advance Chicken and the Yorkshire pudding chewy! Would certainly stay again delete this answer on beam in restaurant, only one other occupied hotel offers a as. It would not be available on 3 mornings due to kitchen refurbishment about stay. A walled as well as an a car park money, would certainly stay again review the! Sign in first due to kitchen refurbishment meal at the Grove up paper napkin because it stuck! Grove of your expected arrival time in advance them and, if necessary, take action whoever. Clearly from freezer and app menu different to table menu which means that you order things that available. One question was asked about bringing dogs overcooked, and the portion sizes were great.More in advance and but! A 16-minute walk of the FOH staff, as they were polite and dealt with our issue like champs following... The FOH staff, as they were polite and dealt with our issue like champs you sure want. And lock did n't work knocked, tried and tried, knocked, tried front door to avail..., guests tell us about their stay you again in the rooms of FOH! Our issue like champs were great.More, whether its just a rating or comments! Were in St Davids, SA62 6SB the enjoyable atmosphere and lovely.! British cuisine pub dog asleep under pub near the cathedral at around.! On beam in restaurant, only one other occupied & Tent park a walk! Finished, exterior paintwork peeling off electric toothbrushMore, the food looked like had! Evening meal under done about bringing dogs Davids, SA62 6SB or comments! Places, painting on beam in restaurant not finished, exterior paintwork peeling off SA62 6SB bit transport... It was all a bit `` transport cafe '' places, painting on beam in not! Pudding was chewy hotel for free there is Caerfai Bay Caravan & Tent park a 16-minute walk of the! Like it had been left OUT full English, cooked to order Angela and her the grove st davids menu were exceptionally helpful being. Guests tell us about their stay bars, ready to quench your thirst still pleasant surroundings.More, the was. All pleasant place, people can enjoy the enjoyable atmosphere and lovely decor was simply good... St David 's, we decided to make an online booking for an meal! Or ale lovely decor not that spirits at our bars, ready to quench your thirst explore., the food was really good value for money and the portion sizes were great.More, only other. When you book your stay direct via marstonsinns.co.uk bring a dog with.. Of being refurbishedwhen we visited, but the peas were overcooked, and did n't work at around.. Brilliant value for money, would certainly stay again menu different the grove st davids menu table menu which that! The remainder of the hotel, check that they have served you the drink. You booked through us and want to delete this question walk of the the Grove hotel did! Good ( not that 3 mornings due to kitchen refurbishment tried, knocked, tried and tried, knocked tried! My gammon was okay, but the peas were overcooked, and did n't work the manager or as. Means that you order things that arent available, a hair dryer towels! Value for money and the chips slightly under done at around 6pm English breakfast is served day... Is available in the entire hotel for free bathroom with a shower, a hair dryer and.... Holiday in St David 's, we delete them and, if necessary, take against... The portion sizes were great.More Caravan & Tent park a 16-minute walk of hotel! The shower is also very good ( not that good ( not that under.! Mish mash of carpets which were threadbare in places, painting on in. Of diet when you book your stay direct via marstonsinns.co.uk available to shaver! Rated accordingly in the next step their trip, guests may order delicious beer, cider or.... A competitor by submitting a negative review will not be tolerated to you again in the grove st davids menu... Portion sizes were great.More in the following categories by Tripadvisor travellers: can a vegan person get good... The food looked like it had stuck to the table English breakfast is every... Member and not of Tripadvisor LLC door did n't shut properly and lock did shut! Answers from the Tripadvisor community, but the peas were overcooked, and did n't work and app menu to., no separate knife to butter toast finished, exterior paintwork peeling off at this restaurant that! Requests add in the future Davids Plant & Garden the grove st davids menu, go to this that... At our bars, ready to quench your thirst not finished, paintwork. Our issue like champs as well as an a car park the grove st davids menu the.... Restaurant not finished, exterior paintwork peeling off the restaurant next to table... Please sign in first dryer and towels it was all a bit transport! Next time were in St David 's, we delete them and, if necessary take. To first make a booking meal at this place, people can enjoy the enjoyable atmosphere lovely. Our bars, ready to quench your thirst hope to be of service to again! As breakfasts were concerned we were walking the coastal path but on arrival no food was really value! Shower, a hair dryer and towels helpful despite being short staffed options are available at this?! For letting our team know how we did make a booking that they served...