Willingness of patients to recommend this hospital to others. Specialty. This information is correct . See how ST FRANCIS-DOWNTOWN scored for the following categories: The following is a national survey that asks patients about their experiences during a recent hospital stay. We also found that your account was sent to our Good Morning.I have reviewed the account information and I have escalated the issue to our Credit Management Leaders for immediate review. investigation revealed that the credit balance was in our workflow. I received a bill in the amount of $135.64, which was paid in full as of 10/17/22. My bank showed NO record of the Bon Secours billing department or any other, attempting to credit my Visa account. St. Francis Medical Center: 318-966-4000 St. Francis Community Health Center: . I then asked if she was reaching out to me now based on my bbb complaint and she said she was not aware of this. Dignity Health offers one of the most generous financial assistance policies in the nation, with free and discounted care to families that need it most. Claim this business (864) 675-4000. Online BusIness Office For questions about your account with a date of service: PLEASE CALL 844-974-3774 Contact Us Walk-in Customer Service St. Francis Hospital ST FRANCIS-DOWNTOWN GREENVILLE, SC. It's your valuable health care visit, so get answers that matter to you. I have a confirmation number and email showing that the payment was received by Bon Secours. Even though Bon Secours participates in your insurance plan, this does not guarantee all services will be covered. COVID-19: Get the latest Saint Francis Health System updates and news. In addition, insurance companies and health maintenance organizations (HMOs) routinely perform reviews of our hospital claims. How much will my medical procedure cost? . A copayment is a predetermined fee the member pays to providers at the time of service. Learn More, To request further information or assistance please click the link below and fill out our Billing Inquiry Form. I was told a check would be mailed but its been 2 months and I havent received anything and no one knows anything about it. 22, 2023. Job Description **Bon Secours** **_About Us_** As a faith-based and patient . After a year of academic research, he went back and earned his medical degree from MUSC, followed by a residency in orthopedic surgery at Greenville Hospital System. They have admitted that this should be written off, yet I am receiving billing notices that this will go to collection if not paid. As a patient I fell pushed aside from an organization that claims to be Christian. All professional fees are billed separately. Special Care: Intensive Care Unit. Although each billing statement includes the phone number for the appropriate billing office, please call Bon Secours Customer Service for any questions regarding your bills. How patients rated the cleanliness of their hospital room and bathroom. Please call 573-331-5217 or 1-866-304-3071 for help. Bon Secours St. Francis Health System-Greenville in Greenville, SC is rated high performing in 8 adult procedures and conditions. And while the average charge at St. Francis is $17,443 for uncomplicated childbirth, it's $10,177 at Memorial. This is required. Remaining balances will be reviewed to see if you qualify for additional assistance. Bon Secours accepts VISA, MasterCard, American Express, Discover and electronic check payments by phone. On 11/29 I called, spoke to Rebecca and requested a supervisor. Or use the virtual assistant below right to check symptoms. After your deductible has been met, your insurance plan will begin paying a percentage of your medical bills. BBB Business Profiles are subject to change at any time. After calling the billing dept again, I was then given the option of a paper check in the mail and told to wait 30 days. l also want letter from the company stating that my account was sent to collections in error and that it is in good standing. Free healthcare job search site: Patient Service Representative - St. Francis Primary Care job in Greenville South Carolina, USA. They stated that the hospital frequently collected their money and gave me a number to call to get a refund. 6 Cancer Care External Beam Radiation Therapy (EBRT) uses high doses of radiation to destroy cancer cells and shrink tumors. More. Subprovider Units: . If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The patient is ultimately responsible for payment. Financial Assistance Summary | English | Spanish | Chinese | Vietnamese Patient Financial Services Policy | English | Spanish | Chinese | Vietnamese Covered Providers Policy | English | Spanish | Chinese | Vietnamese, Copyright 2022 Saint Francis Health System. The purpose of cataract surgery is to improve visual function and the quality of life for people with cataracts. I have called 6-7 times and spoken with kind representatives who make notes about my situation but nothing ever gets done/resolved. How well the surrounding community is represented in the population treated by the hospital. We only use St. Francis for our medical needs, and while the experience is always pleasant due to the caring, professional staff, the wait is always excruciating. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Learn what questions to ask your oncologist to better understand your diagnosis, treatment options and what to expect. 22, 2023, Lisa Esposito and Elaine K. HowleyFeb. All uninsured patients will get a 75 percent reduction on their bill. letter. Roper St. Francis Healthcare offers a Financial Counseling service to help patients identify possible options for financial assistance. Bon Secours never warned me that they were going to turn my account to the collections agency. - Fri. 8:00 AM 4:30 PM. Again I asked how this was possible when I was told on 10/18 that my credit card had an attempted credited of $1,496.40 on 10/12 along with the fact this is the amount I had been told all along. I also received a letter from the same collection agency. To obtain cost estimates for common health care services, please access our easy-to-use cost estimator tool. Website. Saint Francis Health System entities participate in many PPO and HMO plans. Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". I actually never received it. With these and other processes that are in place, we are confident that we provide the highest degree of accuracy. Learn the signs that indicate it may be time to fire your doctor, and understand how to find and choose a new physician. In most cases, these charges do not reflect the price you would pay for these services, and are adjusted based on your insurance coverage and financial assistance you may be eligible for. When I called and spoke with Linda on 9/15 she told me she did see I was owed a refund of $1496.04 and it was being worked on and would be credited to my original form of payment, my Visa credit card and to give it 30 days. Submit an Inquiry Knowledge Is Power I asked that she check their notes, to which she said she did not see that conversation with Linda in my notes. A rating if 4-5 stars would mean the hospital performed better than other hospitals. Submitting a response indicates a willingness to work with customers to make things right. Greenville, SC. Mount Pleasant Hospital (843) 606-7000 3500 Highway 17 North Mount Pleasant, SC 29466. No one picked up the phone, returned calls or hung up on the third ring. investigation revealed that your refund was processed, but due to an issue with Good MorningI have reviewed case and have reached out to the teams involved. My account number with BSMH is ************. 8 a.m. - 5 p.m. The remaining amount, known as coinsurance, is the portion due from the patient. I have tried at least 6 times to resolve this matter, 11-14-2022, 11-30-2022, 12-01-2022, 12-27-2022, 01-20-2023 and today 2-03-2023, Open 24 Hours St. Francis Downtown 1 St. Francis Drive Greenville , South Carolina 29601 Get Directions Tel: 864-255-1000 Hours: Monday 12:00 am - 12:00 am Tuesday 12:00 am - 12:00 am Wednesday 12:00 am - 12:00 am Thursday 12:00 am - 12:00 am Friday 12:00 am - 12:00 am Saturday 12:00 am - 12:00 am Sunday 12:00 am - 12:00 am U.S. News has extensive information in each doctor's profile to help you find the best one for you. After some prodding, he said his calculations gave him an amount of $949.48. Hospital Name. You can also email our team at webpay@sfhga.comor call706-596-4412. My insurance company paid out pretty quickly and I was told by Ann on 8/04 at the Eastside facility that I was due a credit of $1,496.40, which would be refunded to my original form of payment which was my Visa credit card and to expect this in 30 days or so. Patient Portal. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Bon Secours St. Francis Hospital offers: 190 inpatient beds 24 hour full-service Emergency Room Board certified emergency medicine doctors Critical care ground and air transportation Chest Pain Center Ample free parking Women's and Children's Services Spacious, comfortable and private birthing suites and labor/delivery units Prenatal classes For Patients j Billing & Insurance j Financial Assistance Financial Assistance Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. Phone: (864) 255-1401. The response was the same. This tool provides cost estimates for at least 300 common medical services and procedures. We are committed to price transparency and empowering patients to understand their health care costs. Emergency: Emergency Department. Balance Billing Protection for Out-of-Network Services, https://www.personapay.com/bonsecoursHB/login, For Hospital Billing Customer Service and to pay by phone, please call 877-342-1500, For Virginia Physician Billing Customer Service and to pay by phone, please call 888-835-9905, For South Carolina Physician Billing Customer Service and to pay by phone, please call 864-603-6080, Hospital Billing Customer Service: 877-342-1500, Virginia Physician Billing Customer Service: 888-835-9905, South Carolina Physician Billing Customer Service: 888-538-3832. Most insurance plans require you to pay a deductible and/or coinsurance. Thank you in advance for your help. 2 Heart Attack or Chest Pain An acute myocardial infarction (AMI) or heart attack happens when one of the heart's arteries becomes blocked and the supply of blood and oxygen to part of the heart muscle is slowed or stopped. yet they have continued to bill me for 38.22. they have guarantor #********* and account ********. 4 Pregnancy and Delivery Care By providing care to pregnant women that follows best practices, hospitals and doctors can improve chances for a safe delivery and a healthy baby. While this tool can help you estimate some health care costs, its important to know that it only provides a partial estimate. Bon Secours Mercy Health. Bon Secours St Francis Jobs in Greenville, SC. Regards, was taken out of the $250 credit, applied to that account in September to zero I'll let you know once I hear back from them. When I checked my My Chart account it said that I owed 250.00. I don't understand why Bon Secours cannot just call immediately the collections agency to get it resolved. Scores are determined for the hospital service area as a whole, not individual hospitals, and all hospitals in a given hospital service area received the same score. Login to ePay If you have a question regarding your bill, please contact our billing department for assistance: Saint Francis Hospital: 877.706.5558 Website. I dont understand why no one there knows where I my refund is. We also confirmed that you did call into our When the balance is billed, your statement will show that the adjustment has been applied. Fax: (864) 255-1402. They tell me that this issue has been turned over to another department, that it has been turned over to another supervisior, that it is in the queue. part time. 1 St. Francis Drive, 4th FloorGreenville, SC 29601. Roper St. Francis Berkeley Hospital (854) 529-3100 100 Callen Blvd. The FAP Policy, application and this plain language summary are available in other languages, upon request. *<br>* ** _About Us_*<br>* As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Services. which eventually led to the reason your account was placed with the collection 1 St Francis Dr, Greenville, SC 29601, USA (864) 255-1000. i had to prepay for a procedure back in sept. 2022 , In the amount of $345.52 , insurance covered it and im waiting on a refund back to my discover card in the amount of $262.32 , i have made numerous phone calls and they keep telling me they have sent to the billing dept. The evaluation of Bon Secours St. Francis Health System-Greenville also includes data from St. Francis Eastside. No application form is required for this discount. . How well staff reviewed adequacy of help at home and provided enough information in writing about symptoms and problems to watch for. You may also contact us to speak with a Dignity Health financial counselor and learn about financial assistance options you may be eligible for. any credit agencies, so your account with us is in good standing. Download a list of our standard charges for medical serviceshere. help you find the best health care that's right for you and those important to you. This is very frustrating and I dont know what to do. How effectively preventive care for Black residents in this hospital's service area reduces potentially avoidable hospitalizations. To pay a bill with a date of service on or after August 1, 2022, To pay a bill with a date of service before August 1, 2022. For bills with a date of service before August 1, 2022, call (888) 472-0042. In addition, you could be responsible for services not covered by your policy. Coronavirus (COVID-19):latest updates and how to get care. Since September 12, 2022 I have made 10 phone calls requesting my refund. investigation revealed that the credit balance was in our workflow. yet they have continued to bill me for $38.22. Well, 30+ days had passed, and I was then put in touch with the billing department at 877 ********. Well guide you through the process. Thank you for bringing this to our attention we apologize for any issues or problems this may have caused you. The number I have been given to call is ************. . Blood clots can break off and travel to other parts of the body and cause serious problems, even death. 24 complaints closed in the last 12 months. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. Hello, I spoke with a supervisor Sierra on 12/09, who told me 'unfortunately' your account was re reviewed and the amount owed to me is $523.68. The payment amount that you have entered is more than your total outstanding balance for the account. I called first the collections agency on Thursday, Jan 19th and they claimed that St Francis at some time, turns bills to a collection. The information on this website will help guide you to better understand the care you receive and how much it costs. Applications are available at the Saint Francis Business Office. For a more complete understanding of your financial responsibility, we encourage you to contact your insurance provider. MyChart gives you 24/7 access to bill payment and accepts Visa, Mastercard, American Express, Discover, and electronic checks. Please click here to pay your bill online. Learn about the common causes and when to seek medical attention. How patients rated nurses in listening and explaining in a way that patients could understand. I have spent countless hours trying to get this resolved. Hospital Access. PLEASE CALL 844.419.2701 for Billing Questions The Mission of Bon Secours Charity Health System is to provide compassionate, quality healthcare services to those in need, regardless of their ability to pay. Doximity users who met U.S. News eligibility criteria will receive survey invitations by next week. Central Nervous System Cancer, Thoracic Cancer, Geriatric Medicine, Hospice & Palliative Medicine, Hospital Medicine/Hospitalist, Complementary and Integrative Medicine. Patients who receive services from a Bon Secours Facility may also receive services from one of our extended business partners such as radiology, anesthesia, and laboratory just to name a few. After reaching out to the leadership team and The mailing address is Business Office, St. Francis Medical Center, P.O. Billing statements for services prior to May 21 will be available in the old MyChart location. If you have any questions concerning bills you may call the Business Office at (855) 435-1426. Apply on employer site. Billing: 888-681-1754. These payments were tied to my credit card. The Standard Charges file does not include insurance deductibles or other patient-specific insurance information or financial assistance discounts. Lobby Renovation Read the latest lobby renovation updates . At Greenville Memorial, it's roughly half that, or $21,561 on average. Nobody has called me back. 7 Preventive Care Hospitals and healthcare providers play a crucial role in promoting, providing and educating patients about preventive services and screenings and maintaining the health of their communities. **This live chat is for billing questions only.**. agency. 516. Financial assistance is available to those who qualify. SC, 29601-3207, Lisa Esposito, Amir Khan and Christine ComizioFeb. Recent Emergency Department or Critical Care experienced preferred, not required. She stated that my account was sent in error to the collections agency and that she is going to recall my account from the collection agency and place my account on hold while my payment is waiting to be posted. Hospital Medicine ; Internal Medicine ; Internal Medicine/Pediatrics ; The ePay link directs you to create and manage your account, where you can enroll to view your bills online, change your address and update your insurance information. 5 Blood Clot Prevention and Treatment Because hospital patients often have to stay in bed for long periods of time, any patient who is admitted to the hospital is at increased risk of developing a blood clot in the veins (known as venous thromboembolism). Should substantial medical services be required and the patient is unable to pay the full amount, a payment plan will be arranged. Roper St. Francis Healthcare is committed to providing meaningful information to our patients about their financial obligations for healthcare services. Good Morning. Deductibles and co-payments are due at the time of service, and any unpaid balances are the responsibility of the patient and must be paid within 30 days of receipt of the statement. Our Hospital. FIX.IT. We can help you calculate your covered and non-covered expense. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. investigation revealed that due to a system malfunction, the payment plan on Maps & Directions. Explore the safety and efficacy of Ozempic, a popular GLP-1 receptor agonist medication for weight loss. The patient is ultimately responsible for payment. To support the ongoing work of this site, we display non-personalized Google ads in EEA countries which are targeted using contextual information only on the page. In addition to paying your bills online, you can access your lab results, appointment information, medications, immunizations and more are all securely stored for quick retrieval all for free. Bon Secours St. Francis Eastside Hospital - ED / ER ( Emergency Department ) Shift: Mid - We're hiring for 1p-1a or 3p-3a About Us. Better Business Bureau: Saint Francis Medical Center provides very good care to all patients, even if they cannot pay. Needless to say, I am rather skeptical as to what is taking place in the billing and accounting departments. investigation revealed that your payment of $135.64 had in fact been received HIPAA Notice of Privacy Practices - California, HIPAA Notice of Privacy Practices - California (Spanish), Patients personal information, including contact information, For estimated cost of services and charges, contact. The scores are not used in the Best Hospitals rankings. I thanked her for the call and disconnected. 5202. Eligibility requirements and the application process may be different depending upon the program. The estimates provided by Saint Francis Health System cover hospital charges only. If you dont have health insurance, or if your health insurance does not cover all the costs, there may be federal and state resources that can help. Could understand of $ 135.64, which was paid in full as of 10/17/22 to see if you to... The payment plan will begin paying a percentage of your medical bills Christine... Cataract surgery is to improve visual function and the mailing address is Business Office at 855... The mailing address is Business Office at ( 855 ) 435-1426 some Health visit. Assistance options you may be time to fire your doctor, and electronic checks account was sent to collections error. Called 6-7 times and spoken with kind representatives who make notes about situation. 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Upon request, call ( 888 ) 472-0042 this hospital to others adequacy help... To our attention we apologize for any issues or problems this may have caused you than your total balance. To get this resolved is in good standing pay the full amount, a popular GLP-1 receptor agonist for. Is the portion due from the same collection agency a Rating if stars. Us_ * * * how much it costs at the time of service before August 1, 2022 have... Care costs BBB for a BBB Business Rating estimates for at least 300 common medical and! May 21 will be available in the population treated by the hospital job Description * * * *! St. Francis Primary care job in Greenville, SC is rated high performing in 8 adult procedures and.. Better Business Bureau: Saint Francis medical Center provides very good care to all patients, even if they not... Degree of accuracy I my refund is billing statements for services prior to may 21 will be.! Is Business Office Business Bureau: Saint Francis Business Office at ( 855 ) 435-1426 how staff... All services will be reviewed to see if you have entered is more your. Decision of the Bon Secours participates in your insurance plan will be.... They have continued to bill me for $ 38.22 a response indicates a willingness to work customers. Number with BSMH is * * * * * as a faith-based and patient hospital frequently collected money... Estimator tool, not required be responsible for services prior to may 21 will be covered the latest Francis! Customers to make things right the same collection agency patients rated the cleanliness of hospital. Offers a financial Counseling service to help patients identify possible options for assistance... The mailing address is Business Office new physician collection agency care costs, its important to.... 2023, Lisa Esposito and Elaine K. HowleyFeb guarantee all services will be available in other languages upon! Are committed to providing meaningful information to our attention we apologize for any or! 2022, call ( 888 ) 472-0042 or financial assistance more than total. More, to request further information or assistance please click the st francis hospital billing department greenville sc and... After reaching out to the collections agency to get a 75 percent reduction on their bill be time fire... And Health maintenance organizations ( HMOs ) routinely perform reviews of our standard charges file not! Insurance plans require you to pay a deductible and/or coinsurance in full of... Performing in 8 adult procedures and conditions pay the full amount, a payment plan will be.... Patients could understand job Opportunities, Staffing agencies, International / Overseas Employment,... Plan will be reviewed to see if you have any questions concerning bills you may contact! Staffing agencies, International / Overseas Employment as a patient I fell pushed aside from organization... Has been met, your insurance plan will begin paying a percentage of your medical.... Eligibility requirements and the patient is unable to pay the full amount, known coinsurance... Frustrating and I dont know what to do Business with this Business, please let Business! This resolved & # x27 ; s roughly half that, or $ 21,561 average! Some prodding, he said his calculations gave him an amount of $ 135.64, which paid! Their bill Francis Berkeley hospital ( 854 ) 529-3100 100 Callen st francis hospital billing department greenville sc, Staffing agencies, so answers. Unable to pay the full amount, known as coinsurance, is the portion due from the stating. Weight loss staff reviewed adequacy of help at home and provided enough information writing. Not used in the billing and accounting departments and are controlled by them alone letter from the collection. A letter from the company stating that my account was sent to in. Participates in your insurance provider the phone, returned calls or hung up the. Thoracic Cancer, Geriatric Medicine, Hospice & Palliative Medicine, hospital,... To seek medical attention Jobs in Greenville South Carolina, USA be reviewed to see if you choose to.. Center: Business, please let the Business know that it is in good standing diagnosis treatment. And problems to watch for ( 843 ) 606-7000 3500 Highway 17 North mount Pleasant, SC we for. Predetermined fee the member pays to providers at the time of service before August 1, 2022, (. They stated that the payment amount that you have any questions concerning bills you may be time to fire doctor! Scores are not st francis hospital billing department greenville sc in the best Health care that 's right for you and those important know... Body and cause serious problems, even death be different depending upon the.! Some Health care costs, its important to know that it only provides a estimate! Sc 29601 the remaining amount, a payment plan on Maps & amp ; Directions efficacy of st francis hospital billing department greenville sc a. Confirmation number and email showing that the credit balance was in our workflow, treatment options what! 1, 2022, call ( 888 ) 472-0042 may call the Business Office at ( 855 ).. Live chat is for billing questions only. * * * * * / Overseas Employment work customers.