9-8-8 (Available 24/7), Optum Crisis Line Available 24/7: BHA Vaccine Hesitancy Webinar. Check the website often as it continues to grow to better serve you! Learn how Doctors HealthCare Plans partnered with InfoMC just 45 days prior to their target go-live date, launched on time, and became the fastest growing MA plan two years in a row. MDH/BHA and Optum Maryland offer education and community events. Sign in . Q.4 For corrected claims submission for DOS prior to date 12/29/19 submitted to Beacon, do Please click here for full details. Find out what that means for you! This indicates that you are leaving our site and these links to other sites are for informational purposes only. Optum Nondiscrimination Notice and Language Services, see here. June 2020 Training Schedule. Click on either the Participants and Families or the Providers tab to see the information that applies to you. When Medicare Eligibility is Assigned Retroactively: Claims must be submitted to Optum Maryland within 12 months from the date of eligibility determination when Medicaid eligibility is assigned retroactively. November 2022 Provider Training Calendar. Please click. Q.4 For corrected claims submission for DOS prior to date 12/29/19 submitted to Beacon, do Optum Maryland FAQs 1 BH2567_01/2020 United Behavioral Health operating under the brand Optum Optum Maryland . Note: Providers should press two and follow prompts. 0 Top To request an interpreter, call (800) 888-1965. espaol (Spanish); (Chinese); (Korean); hrvatski (Croatian); Vit (Vietnamese); (Arabic); Deutsch (German); Tagalog (Tagalog); (Russian); franais (French); (Japanese);romnete (Romanian); (Farsi) ; (Ukrainian); Kreyl ayisyen (Haitian Creole); (Hindi); portugus (Portuguese); Ikirundi (Bantu-Kirundi); (Nepali), Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. P.O. About Us:Learn more about the MDH/BHA and Optum Maryland partnership. After enrollment in Maryland Medicaid, Providers register with Optum using Incedo provider portal. For Prevention and Behavioral Health Services (PBHS), use the Payer ID: OMBDH 837i Companion Guide - click here.837p Companion Guide - click here. Copyright Maryland.gov. Login or register with Incedo Provider Portal, an online tool that allows you to submit and check claims status, check member eligibility, update your provider profile, request inpatient and outpatient authorizations and more. Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). Optum Maryland Call Center Optum Maryland Fax Number Optum Maryland Claims Appeal Fax Number Provider Enrollment Recipient Enrollment - Maryland Health Connection EVS - Eligibility Verification Email Addresses: endstream endobj For full details, please see this provider alert. A.3 Yes, in Optum's Incedo Provider Portal, you can find the status of claims. Monday - Friday: 8:00 AM to 6:00 PM EST, Optum Public Toll Free Help Line: Office: (667) 214-2123. This article provides general claim filing information for online and paper claim submissions, proof of loss, and timely filing guidelines, and related links to additional resources and troubleshooting for claims and provider systems. November 2022 Provider Training Calendar. %PDF-1.5 % O4 Dynamic Alert Site Logo. <> For the Incedo Provider Portal guide, click here. Address:Send postal mail to the following address: Optum Maryland They are at the heart of all we do. Please click each item for further details. When contacting this email address, please include the following information in the body of the email alongside your provider issue: *Please contact the call center for general claims inquiries. Call for patient support, or email or sign in to your account. ^U^P -NZY1#Xp*b "$L9I08"X.RJby{0KF[1"3I^hqQ*pH*yV^rL@%7Ft1(E}Li*JzRup8x|zIDe*_()5w`]w}b]ks>\"@2DXuh}K2F'( >:MUIT}m6"H6OQ'0NuI?1ORp>J5'Sj.5E%IRB~%bM *~#w(u{n5)|~zE.% WKWqY24x]"n=?1'~Hr%x}0}0EJBi&)&oa ~+gV]9n&6mc. See the scenarios below for timely claim filing guidelines: Claims must be submitted and received within 12 months of the earliest date of service on the claim, or if the service was a hospital inpatient service, the date of discharge, or if the service was provided in a nursing or rehabilitation facility the month of service.Optum Maryland will deny claims received after the timely filing rules defined above. Toll Free Phone Number : 1-800-888-1965, TTY 711 Leveraging Incedo's fully integrated medical management platform, Doctors continues to expand its footprint in highly a competitive market, having earned market distinction for offering innovative programs to . National Human Trafficking Hotline - 24/7 Confidential. The mailing address for completed claim forms and required attachments is: Optum MarylandP O Box 30531Salt Lake City, UT 84130. October 2022 Provider Training Calendar. O4 Utility Nav Items. Payment Period for United Health Group (UHG) / Optum Behavioral Health Providers (Optum) The Maryland Department of Health (MDH) is preparing to enter into the next phase of reconciliation to resolve the differences in the estimated claims paid from January 1, 2020 through August, 3, 2020, with actual claims submitted for those dates of service. The ABA Fee Schedule can be viewed on the Autism Providers Information page, here PBHS Provider Billing Appendix.pdf State Fiscal Year 2023 (Effective October 1, 2022) Claims covered by Medicare should not be sent to Optum Maryland. endobj Incedo Provider Portal is used verify eligibility, enter requests for authorizations and to submit claims. Important: Use only for submitting supporting documentation to appeal a claims denial. We invite you to look through this site to see the many ways we can serve you. 13 0 obj Eligibility Criteria and Requirements for Uninsured Consumers, Psychiatric Rehabilitation Program - Adult, Psychiatric Rehabilitation Program Child and Adolescent, General Information and Resources Monkeypox, Physician for Emergency Room Evaluation Services, Emergency Vehicle / Peace Officer Transportation, Provider Type 50 Programs - Partial Hospitalization - ASAM Level 2.5, Community Providers- Withdrawal Management, Hospital-based programs-Partial Hospitalization - ASAM Level 2.5, Intermediate Care Facilities (ICF) for Individuals under 21 - Withdrawal Management, Provider Type 50 Programs - Partial Hospitalization ASAM Level 2.5, Hospital-based programs-Partial Hospitalization ASAM Level 2.5, Withdrawal Management -Acute General Hospital claims. Monday - Friday: 8:00 AM to 6:00 PM EST, Outside of Business Hours (evenings, weekends, holidays), Maryland Suicide and Crisis Lifeline: Maryland 2-1-1, Provider Questions Call Toll-Free: We invite you to look through this site to see the many ways we can serve you. <> 11 0 obj endobj hb`````2a VY8!1&>sO{wxu50N[fII`Nj@ Providers received this payment via physical check that was distributed . endstream endobj startxref Incedo Provider Portal Brain Injury. <> Email: krbeall@som.umaryland.edu. If you're an Optum Care provider, you can access the information you need securely. (866) 342-6892. %PDF-1.5 % Skip to main content. Providers using third-party billing companies: It's important that your billing service registers as a third-party billing service.Please call 1-877-620-6194 to get your billing service users the right access they need to be a user on your provider account.Frequently asked questions. Reporting of Same Revenue Codes on One UB04 Claim, 04-02-21:Incedo Provider Portal Scheduled Update, 02-12-21: Incedo Provider Portal: Update Scheduled, 01-15-21: Incedo Provider Portal: Update Scheduled, 11-20-20: Incedo Provider Portal - Update Scheduled, 11-13-20: Incedo Provider Portal - Update Scheduled, 09-25-20:Incedo Provider Portal Update Scheduled, 09-17-20: Incedo Provider Portal - Update Scheduled, Incedo Provider Portal - Update Scheduled, 07-30-20: Incedo Provider Portal Update Scheduled, 06-25-20: Incedo Provider Portal Update Scheduled, 05-29-20: Incedo Provider Portal Update Scheduled, 04-02-21:Incedo Provider Portal: Update Scheduled, 11-13-20: Incedo Provider Portal: Update Scheduled, 10-09-20:Incedo Provider Portal: Update Scheduled, 09-25-20:Incedo Provider Portal: Update Scheduled, 09-17-20: Incedo Provider Portal: Update Scheduled, 07-30-20: Incedo Provider Portal: Update Scheduled, 06-25-20: Incedo Provider Portal: Update Scheduled, 06-18-20: Incedo Provider Portal: Update Scheduled, 05-29-20: Incedo Provider Portal: Update Scheduled, 04-30-21: Incedo Provider Portal - Authorization Entry Issue Resolved, 04-09-21: Incedo Provider Portal Accessibility. The rate is supplied to Optum Maryland by MDH. Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). The timely filing limit for claims is 120 days from the date of the other carriers EOB, or 12 months from the first date of service, whichever is later. (800) 888-1965, TTY 711 This indicates that you are leaving our site and these links to other sites are for informational purposes only. Sign In | Optum Products & Services Sign in or register Whether you're a patient, health care organization, employer or broker, find the site you want to sign into below. tVMvC If you are not authorized to use this website by the sponsoring health plan, or if this is not a user account that was designated specifically for your use; access is strictly prohibited. Optum Maryland has created this Incedo Provider Portal Claims Management Quick Reference Guide to assist providers in researching the status of claim files and individual claims. Maryland Behavioral Health resources, information and more, Participant Questions Call Toll-Free: For services and providers covered by Medicare, submit claims directly to Medicare following Medicares timely filing guidelines. . 19 Optum Maryland jobs available in Maryland on Indeed.com. Find out what that means for you! 2 BH2563_12/2019 United Behavioral Health operating under the brand Optum Logging in to Incedo Provider Portal The purpose of this guide is to describe the use and functionality of the Incedo Provider Portal. March 2020 Training Schedule. Advancing The Value of Care. Data interchange between a practitioner, physician, psychologist, or a social worker and a payer. April 2020 Training Schedule. 10 0 obj (866) 342-6892. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger: endobj 1-855-427-4682. All rights reserved. Select a login based on your location. Below are a just a few of the important documents that will assist you as a behavioral health provider. O4 Utility Nav. Box 30532 Specific file names of claim files are not required by Optum Maryland. FOR ASSISTANCE. Cell: (443) 687-6522. Authorizations are required for services not covered or exhausted by Medicare for those services that typically require an authorization (COMAR 10.09.36.06 B (2) a b). Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. January 2023 Provider Training Calendar. To request an interpreter, call (800) 888-1965. espaol (Spanish); (Chinese); (Korean); hrvatski (Croatian); Vit (Vietnamese); (Arabic); Deutsch (German); Tagalog (Tagalog); (Russian); franais (French); (Japanese);romnete (Romanian); (Farsi) ; (Ukrainian); Kreyl ayisyen (Haitian Creole); (Hindi); portugus (Portuguese); Ikirundi (Bantu-Kirundi); (Nepali), Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. Please see the October Training Calendar for details of trainings on Claims Submission using the CMS 1500 form, Authorization/Service Request and Uninsured Eligibility requests in the Incedo Provider Portal. Please enable JavaScript in your browser. Note: You may choose any clearinghouse vendor to submit claims using EDI. The provider must submit the claims to the primary carrier within the primary carriers timely filing limit. Salt Lake City, UT 84130, Optum Maryland . For current HSA, FSA and HRA account holders, find support at the link below or call us today. Stay up-to-date on upcoming Maryland mental health news, training and events. In addition to this Web site, you can also find important resources and information at the following Web sites: Privacy Policy | Terms of Use | Site Map | Accessibility Note:Adobe Acrobat Readeris required to view and print PDFs. December 2022 Provider Training Calendar. Optum Maryland ASO Overview Training Slide Deck (pdf) You may be trying to access this site from a secured browser on the server. Please contact the Center's Program Director if you have any questions on this initiative or the Center's resources: Kristen Beall. February 2023 Provider Training Calendar. Clinical Manager. hVmo8+%H+$ endobj Incedo Claims Training Participant Guide. Monday - Friday: 8:00 AM to 6:00 PM EST, All Providers: Questions, Referrals, Crisis Calls: startxref Deaf and Hard of Hearing Virtual Stakeholder Meetings: The Policy and Procedures subcommittee of the Behavioral Health Administration will host five regional stakeholder meetings to share information on PBHS services available and to obtain input from stakeholders on how to enhance public behavioral services for individuals who are deaf and hard of hearing in Maryland. When the legend in the approved column is clicked, arrows will appear allowing the user to sort the claims from high to low. May 27, 2021, 5:02pm: Optum Maryland is aware that some users are experiencing issues accessing the Incedo Provider Portal, or are receiving Server Error messages. 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