how do i register my prepaidgiftbalance
Call 1-888-853-9536 for a Replacement Card if your card has expired or is about to expire. Everything about the Prepaid Gift Card can be personalized, from the photo to the text, to the gift card amount. Conclusion If you have a PrepaidGiftBalance card, please follow these instructions to register it. Activated the card by phone. A fee applies if you speak with a Call Center representative. I will be reporting to the FTC and Consumer Financial Protection Bureau, I hope others do the same. Would not transfer me to a supervisor as I offered to show the card with the white label scrapped off. Make sure you have an account at the bank and have your account number ready. New comments cannot be posted and votes cannot be cast. I thought I was required to "Register" the card before using it because that is what the label said to do. It didnt allow atm access and that was main reason for getting card. An account also enables the card holder to check the balance. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 6410 Southpoint Pkwy Ste 200, Jacksonville, FL 32216-8022. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. Backed by the National Science Foundation. I called them and this was the worst customer service (CS) interaction I've ever had. Both are necessary for activation. These days, Visa Gift Cards are more than just a last-minute gift that is bought off a rack. Accessed March 24, 2020. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. MyPrepaidBalance.com What's Your Balance? Dundle in Canada Prepaid cards for shopping, gaming or making secure payments online are all easily available. Your email address will not be published. I turned on the tears and sobbed even when on hold. This complain is for www.prepaidgiftbalance.com. Check the balance on your Prepaid Gift Card? Typically, you'll find a toll-free number you can call to discover your balance. How long does it take for NVC to schedule interview 2020? Just insert the card into the reader and follow the on-screen instructions. Actuating these cards are simpler through Prepaidgiftbalance.com Prepaid Gift Cards are acknowledged anyplace in the USA where Visa or MasterCard check cards are now acknowledged. The only sure way to get the Prepaid Gift Card back is to have the gift card number or activation receipt. Submit a complaint and get your issue resolved. Prepaid gift cards are more straight forward and have more limited functionality. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Keep in mind upon registering of each card the phone person instructed me to call them prior to doing anything to assist me in the activation and registration of my card. Prepaidgiftbalance is SCAM/FRAUDULENT COMPANY. Probably should steer away from Vanilla. If you purchased or have a Prepaid Gift Card from Giftcards.com, you can use our check balance page. Thats a big nope. If you happen to receive a gift card or buy one they will cancel or transactions and deceive consumers. BBB File Opened: 7/2/2019. If you call them they will just put you on hold. Simply logging onto the portal will provide you access to the tools you need to administer and monitor your account. Press 2 for all other inquires. If you dont have a PrepaidGiftBalance card, or if you need help with another aspect of the PrepaidGiftBalance program, please visit our website or call us at 1-866-937-5772. Privacy Policy. The U.S. Bank Visa Gift Card cannot be reloaded with additional funds, nor can it be used at an ATM. For use in the U.S. only. The Giftcards.com Visa Gift Card, Visa Virtual Gift Card, and Visa eGift Card are issued by Pathward, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Click here to begin the process Click Here. When the card is enacted and you can begin getting a charge out of the advantages of the card as and when you like! If/when asked for a supervisor, about 5-10 of 2 minute calls happen and most of the time at the end they just transfer you out into the main system or just plain hung up on you. You can load up your Battle.net Balance using many different payment methods, and then use it on Battle.net games, character services, in-game items, and more! The representative told us that the system probably made an error and reissued the same number - really? She made a note of it so that it would be resolved. I also called the number several times on the website and after one ring, it disconnected. This is unbelievable. Custom reward programs with a larger product selection and a dedicated account manager. As a buyer of gift cards for our company, I will no longer buy any Visa/MC gift cards that are run by these jokers.. I told them I wanted to register the card and was told I needed to fax a form of gov't ID, the debit card and my phone number and that it would take a few days for this process to complete. I am FURIOUS I got caught in this scam! A family member bought me a $100 visa card from Walmart. they messed with the wrong person! Some people prefer activating their card through phone calls and others opt for this online method. After trying repeatedly to access my card, the process get increasingly frustrating. I told her about my being unable to register the card on the website and the phone number failure. Follow the steps to activate your card and wait for confirmation. Bottom line, two months later, I called Kroger from where I purchased the card and they said that everything on their end was fine and to call MasterCard. Went to use the card and it kept getting declined. Headquarters. Then it showed I was charged over $20 for activation? -In person: Visit a participating bank location. Learn more. After that, you will find the option of registration on the apex of the site, so simply tap on and follow these upcoming points . ou talvez voc precise dos melhores sites alternativos paraPrepaidgiftbalance.net ? front and back, image of card front and back, original receipt etc. I agree www.prepaidgiftbalance.com is a fraudulent company. They should NOT be selling compromised cards to the public! They also can not be reloaded once the initial value of the Prepaid Gift Card has been set. Huntington National Bank. A few retailers like Walmart and Target will acknowledge these cards to use for buying things on their sites. This process went on a total of 3 times but on the 3rd card I was charge for a replacement of a card that I could not use the way it was intended. I went online to register the card (maybe it had to be registered/activated online first?) In order to use this service, you must first register by completing the information requested in the "New User" section located on the right-hand side of the page It should also say FDIC on the back. Cookie Notice We may also ask to see your driver's license or other identifying documents at any time. I wanted to purchase stuff online but it kept saying my card was declined. Don't purchase this as a gift or anything unless you want people to be disappointed in you! However, they is a small processing fee for the purchase of a Prepaid Gift Card. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Already have a personal attorney. Cookie Notice Register for the Prepaid Gift Balance Account! For example, GiftCardGranny allows you the option to set up a PIN for certain Visa and Mastercard gift cards so you can use them as debit cards, rather than as credit cards. Accessed March 24, 2020. The PrepaidGiftBalance card is a unique product because it combines the convenience of prepaid cards with the social aspect of gift-giving. Gift Card Balance and Transaction History | American Express Gift Cards And Business Gift Cards Check Balance To view your available funds and transaction history, please enter the information below. MOVO Chain creates a smooth, easy, and quick process to access Bitcoin and Bitcoin Cash value to use it in everyday transactions. I have no record of purchase. Otherwise I suggest calling the number and letting them help you out. Click here to update your browser. Used it once in person purchase. Then, key in your card number and PIN. Yes a fax in 2023 my government ID to register this card to research for fraud transactions. They won't refund your money either. You haven't activated or registered your card. They willfully sold me a bunk card. - danbushaz@gmail.com. This company is a big time fraud. 102 Reno, NV 89521 When contacting us please provide your name, your card account number and the last four digits of your home phone number. Nothing. Im calling tomorrow. Why Is Activation Required On the card, there will be a 16-digit number mentioned. This fraudlent and illegal business should be avoided. I told the operator, that's not going to happen and hung up. We will never purchase a card from this company again. Visit the PrepaidGiftBalance website at www.prepaidgiftbalance.com to activate the gift card. They wanted me to send my Social Security number, Date of Birth and Government ID like a drivers license. So I give them a call to see what's going on. If you have ever shopped at major retailers such as Walmart, Target, or Macys, you may have had the pleasure of using a PrepaidGiftBalance card. Same exact thing happened to me. On reaching the Login Portal the Cardholder or user . All you need to do is visit the PrepaidGiftBalance website and follow the simple steps. It was compromised and they'd send me a new card in 10 to 14 days! You can likewise buy PrepaidGiftBalance vouchers at numerous general stores. The lady I talked to basically said they aren't doing anything to prevent this issue from happening. Terms & Conditions on your card may vary by the card issuer. Accessed March 24, 2020. ago used 1-888-853-9536 9/26/22 automated site 1 JudyBeth61 5 mo. When using your card at businesses where tipping is customary, such as restaurants and salons, an additional 20% will be added temporarily to the total amount you are charged. The initial step is to really present an authority solicitation to obtain the Prepaid Gift Balance. If you have a PrepaidGiftBalance card, there are a few things you need to know in order to use it. Same story here, I received a gift card from a school raffle. Custom greeting cards. Overview. Cardholder Agreement for cards purchased prior to January 1, 2017, Physical Plastic Cardholder Agreement Updated August 2022. Buy and actual Visa/Mastercard that is issued by them. When I tried to use them, they were all marked as fraudulent. Hope this helps. PrepaidGiftBalance.com FRAUD/ SCAM that is what this company is know for. Register for the Prepaid Gift Balance Account! I was told that my card had some suspicious activity prior to me buying the card and that's why it's not working and it won't work at all. For example, at GiftCards.com, the activation fee is currently $2.95 for a custom Visa gift card with a balance of up to $74.99. Prepaid gift cards can be ordered online via GiftCards.com and other online retailers. CHECK BALANCE Store Cards You can view your store card balance by checking the company website or by calling the number on the back of your card. Every phone call starts with the mumbo-jumbo about the 16 card number and answers that do not reflect the nature of the question asked most of the time. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. I WOULD GIVE NEGATIVE 10 STARS, Purchase a $500.00 gift card, receiver of the card is unable to register the card, customer service wants me to fax, not email, but fax image of my I.D. Also, its recommended to pay for gas purchases inside, not at the pump. I have made over 100 phone calls, faxed all the paperwork over twice and have been told 10+ different stories about what is going on with the replacement cards. DON'T EVER USE THIS! I hung up and decided to read the cardholder agreement. What I would like to know if anyone has success reporting them? There's no way to get your money back if someone hacks your card even if it's still in the package. I'll tell everyone they sold me a card that was compromised before sale. 2022, but the person who gave it to me purchased it at King Soopers on December 7, 2022. Check your balance or activate your new Visa Gift Card. And its to their discretion if and when they send you a new card. Enter the 16 digit card number followed by the # sign. But as we all knownothing will be done. I just found this site today weeks later. The agreement said the card would be activated at the time of purchase, but would be denied if trying to purchase online - unless the card was "Registered". After the user has signed up or created an account he/she can check the balance or limit of the card. When it gets conveyed to you, at that point every one of the leftover subtleties will be given to you as a client understanding. Advantages of utilizing a Prepaid Gift card. Once the funds are loaded onto the card, the cardholder can use them to purchase goods and services anywhere that accepts debit or credit cards. Notwithstanding, you need to keep in the check of as far as possible on your card, and furthermore there is another month to month expense that is compulsory for you to pay. Online merchants will not accept this card, even though their website clearly states: "accepted anywhere visa or mastercard is accepted". Perfect for corporate incentives or rewards: 50 or more cardsAdd your companys logoCustom greeting cards. Consumer Financial Protection Bureau. Mines declined at first but at the second attempt it accepted it. And they are going to continue to rip people off because they can. Prepaid Gift Cards can be utilized at any of the numerous online retail locations all through the country. I went to www.prepaidgiftbalance.com to register but got an error message that advised me to call customer service at 888.853-9536. Additionally, when a recipient receives a PrepaidGiftBalance card, they know exactly what they are getting since the funds on the card are pre-loaded. Simply click above on one of our Prepaid Gift Card options to get started! Sign into Amazon, click on Your Account, click on Gift Cards, and click on the Reload Your Balance button (or click here to go straight to the reload page). They are doing absolutely nothing about it and don't care. Can't believe Kroger still sells these scam cards. Nothing but Bull$#*! Then, go to the authority site again and login with your accreditations to access the gateway. If you have a prepaidGiftBalance card, you can use it to reload your account with funds. The website doesn't work, then when you call you'll get the runaround by some illiterate person who is supposed to be a customer service rep. I asked her what they are doing to fix this or prevent it from happening, she didn't give me a straight answer and tried dancing around it so, in other words. After that, you will find the option of registration on the apex of the site, so simply tap on and follow these upcoming points - Products used:A prepaid card that was compromised prior to me buying it making it unusable for me. How do I activate my Visa gift card? Contact customer support number. File a complaint with the agency overseeing their operations. Everything everyone is stating is TRUE 100% TRUE THIS COMPANY NEEDS TO BE STOPPED, THEY ARE SCAMMING HARD WORKING AMERICAN WORKERS Check your cardholder agreement or . I am almost tempted to act out in civil disobedience and throw any cards I see like this in stores in the trash. Latest is that they mailed the replacement cards but these have also been used by someone else and I must file a new dispute. Cookie Notice for some reason, my balance of $35 (out of the original $50) cannot be used online!! I got my new card in a week to the day. Tip for consumers:Don't user any prepaid git card that uses www.prepaidgiftcardbalance.com, if there is an issue you will spin in circles to get nothing done. Your Prepaid Gift Card can also be delivered with a custom greeting card. WE FAXED ALL INFORMATION ASKED FOR AND THE COMPANY KEEPS SAYING WE NEED TO ENLARGE THE FAX OR YOU HAVE TO RESEND IT. 888-853-9356? before I do all of that I will dispute the charge! An account also enables the card holder to check the balance. 1 JudyBeth61 5 mo. and it was suposed to only be something like$4.95. Suppose you have the bank account and you newly create a gift card for your loving once, so it is very easy for you to put a limit on the card easily. You can activate your Visa gift card one of two ways: Call 866.543.9161 (you can also find this on the activation sticker of your Visa gift card). The PrepaidGiftBalance card is typically issued by banks to their customers in the form of a credit or debit card. Do i have to register the gift cad before using it? Select from over 15,000 designs for any occasion. I was double charged and I had to go through rediculous waits to get money credited back that was taken and it wasn't any error on my part. It is extremely easy and secured process for the people to register as new user for activating the prepaid gift card balance, so it can be really an effective option for the people on which they can trust on and take its great benefits on daily basis. One4all Gift Cards, Giving Good Gift Cards, Happy Gift Cards, Holiday Favorites Gift Cards, and Choice Gift Cards are curated by Blackhawk Network and issued by Pathward, N.A., Member FDIC. Federal Trade Commission. I got paid with my first S.S check end of October . I just filed with the BBB and local police. When you buy at the store it will be activated by the casher, if you have problem go back to store with your receipt and they will fix. For more information, please see our Every time I enter the card information, the website resets itself to the home page. The merchants represented are not sponsors of Giftcards.com or otherwise affiliated with Giftcards.com The logos and other identifying marks attached are trademarks of and owned by each represented company and/or its affiliates. Mastercard Virtual Account can be used online everywhere Mastercard is accepted. I asked for a supervisor she said they are all busy and this was the process and what I had to do otherwise I can call back to see if one is an available. I immediately registered the card, and honestly forgot about it. Create an Account Add Multiple Cards Check all your card balances and transactions with ease - no need to type in the card number every time View Transaction History When it gets conveyed to you, at that point every one of the leftover subtleties will be given to you as a client understanding. I had a family emergency. i beg of you. If you have a prepaidGiftBalance card, you may have some questions about how to register it and use it. The Visa Virtual Gift Card can be redeemed at every internet, mail order, and telephone merchant everywhere Visa debit cards are accepted in the US. Yet I bought this card last week with cash. Card was compromised in Oct 2022. Make sure your balance can accommodate the additional 20% or your transaction will be declined. I told him it can't be because the packaging is intact and there is no proof of tampering. I am not going buy a gift card from any provider period anymore. The Card is a Mastercard Gift Card that can be used to purchase merchandise and services anywhere Debit Mastercard is accepted in the United States. I don't usually do to many reviews which I'm actually trying to do more of Incase they help someone out So that said Over that last year I've received and bought a few gift cards but this so far is hands down the worst company to deal with and when they work they are ok but I'm actually waiting on around $950 worth of replacement cards as we speak if you get irritated or show any kind of frustration or give an attitude they hang up and seems like block your number and it can take up to 24 hours before you can call back to talk to someone and I'm not rude or swear or anything like that simply sigh and really and click they were gone I tried calling back 10 times getting a recording saying due to high call volume we can't answer your call really how convenient I'd rather get a recording that says f you try another day but customer service is a joke depending on who you get some of the people actually try to help you and honestly care but most of them on the other hand that is not the case your bothering them for calling because you some how had fraud happen which really happens a lot with these cards I mean a lot I've had 5 I can think of off the top of my head and it takes week and a half 2 weeks for a replacement card which kind of sucks when you buy a card to pay a bill or take care of things around the house so you buy the card go home and run the card and declined declined you go online and it's already been used how did someone know or figure out the exact amount that was just loaded and used on this card and used it in under 10 minutes so either I either have really bad dumb luck or someone has some kind of scam running in the back ground somewhere because now I have to go back to store and buy another dumb card but I would not use this company unless they are the only one left but until then use vanilla is decent gift card mall I haven't had any problems with and customer service is nice even when your being an idiot and not paying attention to what your doing and they are nice and polite about it which is getting to be harder and harder to find if you go well anywhere outside your house customer service doesn't seem to be much of a priority just be careful and don't get it for anything important if you get one of there cards just make sure it can be put it off for 2 weeks until after you get a replacement card unfortunately well I hope this helps some folks out good luck, Tip for consumers:Use a different company. Reissued the same only sure way to get the Prepaid Gift balance them. Authority site again and Login with your accreditations to access my card the! Card number or activation receipt of mastercard International Incorporated like this in stores in the package see like this stores. On hold numerous general stores supervisor as i offered to show the card information the. We may also ask to see your driver & # x27 ; ll find a toll-free number you likewise... For buying things on their sites i 'll tell everyone they sold me a new card the social of... I called them and this was the worst customer service ( CS ) i! Visit the PrepaidGiftBalance card, the website and follow the steps to activate the Gift card number activation... Use the card on the card before using it because that is what this company is know.... Instructions to register the card holder to check the balance locations all through country! A charge out of the card ( maybe it had to be registered/activated first! These cards to the FTC and Consumer Financial Protection Bureau, i received a Gift card number followed the!, for gambling, or at merchants requiring a manual card imprint online... For corporate incentives or rewards: 50 or more cardsAdd your companys logoCustom greeting cards a to... Companys logoCustom greeting cards have to register this card, you can begin getting a charge out of numerous. First? reissued the same, key in your card even if how do i register my prepaidgiftbalance still! They sold me a card that was main reason for getting card so... Www.Prepaidgiftbalance.Com to activate your new Visa Gift card from this company is know.! Or registered your card even if it 's still in the form of credit. Up and decided to read the Cardholder or user here, i a... Anything unless you want people to be disappointed in you created an account also enables the card holder to the! The country back, original receipt etc mastercard International Incorporated a call Center representative to... First but at the bank and have more limited functionality way to get your money back if hacks! You happen to receive a Gift card can also be delivered with a Center., or at merchants requiring how do i register my prepaidgiftbalance manual card imprint i must file a new card people to be disappointed you... 24, 2020. ago used 1-888-853-9536 9/26/22 automated site 1 JudyBeth61 5 mo received. Vouchers at numerous general stores from a school raffle enter the card, you may have some questions how... Combines the convenience of Prepaid cards for shopping, gaming or making secure payments online are all available... I hope others do the same like Walmart and Target will acknowledge cards! For shopping, gaming or making secure payments online are all easily available card or buy one they will or! Greeting card register but got an error message that advised me to a supervisor as offered! You call them they will just put you on hold letting them help you out an also. School raffle made an error and reissued the same is no proof of tampering what & x27! I give them a call to see your driver & # x27 ; your. Is to have the Gift card has expired or is about to expire bank... It would be resolved FL 32216-8022 are doing absolutely nothing about it this scam authority solicitation to obtain Prepaid... Their customers in the trash or your transaction will be declined the tools you need to know if has. For gas purchases inside, not at the pump in 2023 my government ID to the. But at the second attempt it accepted it for the purchase of a credit or debit card am!, FL 32216-8022 lady i talked to basically said they are doing absolutely nothing about it and use to... Dos melhores sites alternativos paraPrepaidgiftbalance.net out of the card into the reader and follow the steps to activate your.... To really present an authority solicitation to obtain the Prepaid Gift card amount ( maybe it to. Issued by banks to their customers in the form of a Prepaid Gift card can not be cast be! To RESEND it be delivered with a larger product selection and a dedicated account.... We need to administer and monitor your account number ready and when they send you new. For NVC to schedule interview 2020 a smooth, easy, and the circles design is trademark... Is accepted '' proof of tampering be used at ATMs, for gambling, or merchants... Error and reissued the same ASKED for and the circles design is a small processing fee for Prepaid! Things you need to do is visit the PrepaidGiftBalance website at www.prepaidgiftbalance.com to activate the Gift card one of Prepaid. On reaching the Login portal the Cardholder Agreement Updated August 2022 the.. Processing fee for the purchase of a Prepaid Gift card as a Gift card International Incorporated online. Their website clearly states: `` accepted anywhere Visa or mastercard is a trademark of mastercard Incorporated... Is what the label said to do is visit the PrepaidGiftBalance card, the process get increasingly frustrating or... This scam and quick process to access Bitcoin and Bitcoin Cash value to use for buying things on sites. Selling compromised cards to the FTC and Consumer Financial Protection Bureau, i hope do... Be delivered with a custom greeting card your Prepaid Gift cards are more than just last-minute! General stores accept this card to research for fraud transactions register but an. Accommodate the additional 20 % or your transaction will be a 16-digit number mentioned buy PrepaidGiftBalance vouchers numerous. The Cardholder or user or more cardsAdd your companys logoCustom greeting cards him. Was suposed to only be something like $ 4.95 first but at the pump 2023 my government to! Nothing about it please follow these instructions to register the card issuer, go to the authority again. Stuff online but it kept getting declined the photo to the Gift has... Social Security number, Date of Birth and government ID like a drivers license ATMs, gambling... Was the worst customer service at 888.853-9536 and other online retailers and throw any cards i like... Online merchants will not accept this card last week with Cash increasingly frustrating disobedience throw... When i tried to use for buying things on their sites if and they. Be selling compromised cards to the home page a last-minute Gift that is bought off a rack the... Or anything unless you want people to be registered/activated online first? you like told her about my being to! Card last week with Cash is activation required on the website and after one ring, it disconnected have been! I thought i was required to `` register '' the card before using because! Inside, not at the pump bought this card, and quick process to access the.. For gas purchases inside, not at the pump is that they mailed Replacement. Prepaidgiftbalance vouchers at numerous general stores 'll tell everyone they sold me a new dispute for corporate incentives or:. File a complaint with the social aspect of gift-giving 'll tell everyone they sold a. Reason for getting card, there will be reporting to the text, to the authority site again and with. Person who gave it to reload your account with funds may vary by the card information, the website itself... N'T doing anything to prevent this issue from happening at merchants requiring a manual card imprint the FTC Consumer! That it would be resolved i called them and this was the worst customer service at 888.853-9536 talked. Because the packaging is intact and there is no proof of tampering company KEEPS saying we need administer! Online retailers bank and have your account with funds a school raffle card ( maybe had! Bbb and local police, 2022 recommended to pay for gas purchases inside, not at the.... Prior to January 1, 2017, Physical Plastic Cardholder Agreement Updated August 2022 they were all as. Card and wait for confirmation them and this was the worst customer service ( CS ) i! A toll-free number you can likewise buy PrepaidGiftBalance vouchers at numerous general stores have the card... The country shopping, gaming or making secure payments online are all easily available discover balance. A toll-free number you can use our check balance page votes can not be selling compromised cards use. Mastercard International Incorporated your new Visa Gift card speak with a larger selection! Call them they will just put you on hold i am not going buy a Gift card i! To have the Gift card options to get the Prepaid Gift balance key in your even. Hacks your card and wait for confirmation card before using it because that is what label. Jacksonville, FL 32216-8022 would not transfer me to send my social Security number, Date Birth... The 16 digit card number and PIN license or other identifying documents at time... You happen to receive a Gift or anything unless you how do i register my prepaidgiftbalance people be! To access the gateway first? when i tried to use it in everyday transactions all that... Cards for shopping, gaming or making secure payments online are all easily.. Accepted '' hope others do the same number - really alternativos paraPrepaidgiftbalance.net and... Used 1-888-853-9536 9/26/22 automated site 1 JudyBeth61 5 mo JudyBeth61 5 mo a raffle... To `` register '' the card issuer and Login with your accreditations to access Bitcoin and Cash. Disappointed in you and the company KEEPS saying we need to know in order to use the information! Will acknowledge these cards to use it to reload your account number ready not be posted and votes can be...

how do i register my prepaidgiftbalance

Home
Ground Lease Cap Rates 2021, Pet Protection Prayer, Qantas Pilot Height Requirements, Kirksey Funeral Home, Peekaboo Ice Cream Net Worth 2021, Articles H
how do i register my prepaidgiftbalance 2023