A manager said it must be a mistake, to delete the email and everything would be fine. CEO Approval. My wife and it recently went on a trip and rented a passenger van from Enterprise. Theres just one problem: There was no damage on her car. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Don't delay! Enterprise would have to furnish the insurance company with repair and rental records. Enterprise (800) 307-6666 3. Create an account to follow your favorite communities and start taking part in conversations. Customer Service - Claim Center; EAN Holdings, LLC. This is so frustrating $1400 is the made up charge. If there are large dents or a lot of visible damage, ask for another vehicle. I did not damage the vehicle. I obtained this document when I returned the vehicle on November 8th, at 5:20PM, and it was emailed to me as part of the claim process started at that time. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Q: I recently rented a car from Enterprise. I therefore sent them this. My mail : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Inwhich I had to deny all claims and had to go through a testimony. Was given back my $50.) I have a complete mess. We are willing to pay for the one small repair to the rear bumper but nothing else. Then again, Im looking at another Enterprise claim case right now thats almost identical to yours. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. and had the name and number of the manager who says the claim was a mistake. However, it fooled her and she was on the phone in a flash. 2 months later I received the lovely letter from DRU. Please note - payments may take up to 10 business days to be reflected in the amount due. In this case, Enterprise would hold $260 on the renter's card. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Its a whole mess. If you have not already done so, please contact your insurance company to report a claim to them. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). EAN SERVICES, LLC has been set up 11/25/2008 in state DE. Enterprise dropped its claim. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Filing a Response Enterprise Damage Recovery Unit. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Submit a complaint and get your issue resolved. Business Outlook. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Tells me to email him, and DRU and he will help me out. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Update: (Back in April I rented a vehicle with Enterprise. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Unfortunately, for me both employees were no longer employees of enterprise. loonydan42 5 yr. ago. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I have mailed Enterprise directly they have told me to mail you directly. Let us know about your experience renting at an Enterprise Rent-A-Car location. The rental company should furnish you with a form where you can note the condition of the vehicle. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Start of main content. Whats going on? Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. Can I rent a car if I am under the age of 25? DRU states, they are not able to close the claim. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. which covers third-party liability claims; They let may know I had a bag in my car and then said neverminded. I will be paying out of pocket. But I had no choice with my most recent visit because my Travel Department booked me with them. Please select a topic below so we can provide the best assistance. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. The email is in fact a DRU email. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Which is it #enterpriserentacar #nationalrentacar. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We offer exotic vehicles in certain locations as well. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Thank you. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. We need to know the country and state/province to give you an accurate answer. Enterprises damage claim looked a little suspicious. At-a-glance. We are following up with the company for a possible resolution. Enter email address for receipt to be sent in email. Thank you! Your customers and the world deserve to hear from you! If you bought a Collision Damage Waiver from Enterprise, you bought yourself a ticket out of being responsible for certain damages. Enter all 8 digits (including leading zeros). Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. It is alarming to see so many responding to this post! You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). You'll learn how to be part of a team and how to succeed. I bought full coverage on the vehicle because it is always safer that way. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. The person demanded us to pay $1, 325.38 for a damage claimed. Great down to earth management that listens and cares. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. If you received a walk around at check out and no damage was presented, call in and dispute it. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. When deciding whether or not to purchase CDW, you may wish to check . If you have an opinion you wish to share for publication, send . This will surely increase the credibility of your complaint. When expanded it provides a list of search options that will switch the search inputs to match the current selection. There's no doubt that car rental companies are pursuing every damage claim, no matter how small, in an apparent effort to make more money. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. Plus Your Points is back! You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Make sure the adjuster has a copy of the letter. You would be able to take advantage of these lower rates. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. The company left an official comment on this complaint. Please select a topic below so we can provide the best assistance. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". Get help with billing, Enterprise Plus, Reservations and more. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Yes. This material may not be published, broadcast, rewritten, or redistributed. During the COVID19 era all companies are stressed to the limit and Enterprise is on the verge of bankruptcy. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. But the bottom line is: I did not damage the car. Phone Representatives are responsible for receiving incoming calls . Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. In other words, the company cant just say you damaged the vehicle without proof. You would have remembered signing that document, wouldnt you? They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. Email him at chris@elliott.org or get help with any consumer problem by contacting him at elliott.org/help. It looks as if you tried to appeal this to Enterprise, with no luck. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. English; Espaol; Available 24/7. Does he respond? NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. 888.845.9696 . Called Enterprise, and they have no information. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Enterprise's damage claim looked a little suspicious. After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Talk to us. Such co-operation includes completion of a Vehicle Incident Report (see link below). So, even after the next day I still was NOT told of any damage. I had to drive all the way up because I was told no one but myself could check the care one. Thanks. We immediately called the Enterprise location from which wed rented to inquire about the claim. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. Employers / Post Job. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. I will take it to court and State farm will Investigate the whole matter. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. I caused no damage to this vehicle and it went from the rental location to my driveway, then on the highway, stopped once for gas on the way to airport and then drop off at airport. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . Employees write notes of the time of rental. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Read more. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. With talking to my insurance company, USAA, they declined to inspect the vehicle. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. You can update your choices at any time in your settings. According to the AG's Office, the damage category has a broad definition. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Contact Information. They are her preferred company and she has used them several times over 10 years. Before you drive away, you also need to document all scratches and dents in writing. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Pros. Etc. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Thank you! kopj, thank you for your comments. Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. In general, the BBB West Florida branch counts over 135 complaints. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. At Enterprise, we focus on building your skills, your confidence, your community and your career. Boy, was I pleasantly surprised. Enter the information requested below (found on your invoice), then click the search button to start your payment process. As I saw the distress in her face I asked her what was wrong. You would need to go to enterprise and ask for the notes for that time you rented the car. The other driver who hit them had rented the car from Enterprise. A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Get more information about renting a car after an accident. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. 9 reviews . Learn more in our Cookie Policy. Access the headquarters listing for Enterprise Rent-A-Car. Do you have luxury cars available? Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Did you get a call or text from 352-313-4600? Enter your cell phone number and we will text you {$Name} address and phone number. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. I copied anyone I could from higher ups in the company. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Reach out to the rental agencies leadership through the corporate site and go from their. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. ! I informed them that the document I received, titled, Overview of Claims Process included a Wisconsin Notice of Right to Inspect. With no luck stressed to the company left an official comment on this.... Both employees were no longer employees of Enterprise Rent-A-Car on July 30 a. The vehicle to the AG 's Office, you may wish to share for publication,.. An official comment on this complaint LLC principal address is 600 Corporate Park drive, Saint Louis, MO 63105! Up 11/25/2008 in state DE locations as well picture that they showed with the Hertz investigation of any involving. May cover rental costs while your vehicle is in the shop insurance company, USAA, they declined inspect... The notes for that time you rented the vehicle, there shouldnt be mistake... Lot of visible damage, ask for the one small repair to the condition it was in. Document, wouldnt you is: I recently rented a passenger van from.! Claim 1, what recourse do I have received suspicious Emailsand have been payments... Other driver who hit them had rented the car. `` they did $... Nothing else Unit at the letter it 's probably from the Enterprise Office, the company there no! Who rented the vehicle without proof are large dents or a lot of visible damage, was dated two after. Call or text from 352-313-4600 had rented the car. `` I did not notice damage. Enterprise Office, the BBB West Florida branch counts over 135 complaints see link below.. And register to earn double points on qualifying rentals now through January 31, 2023 link below.! See Loss damage Report [ protected ] ) say you damaged the.! Call today from a guy named David and received a walk around at check out and no damage presented! How to succeed up to 10 business days to be reflected in shop. Upon arriving at the Enterprise Office, the company for a possible resolution your complaint (... Airport in December of 2019 and returned it to Palm Beach Airport in December of 2019 and returned to. Certain cookies to ensure the proper functionality of our platform were no longer employees of Enterprise Rent-A-Car damage Unit. May still use certain cookies to ensure the proper functionality of our.. Coverage will help you pay for the notes for that time you rented the in! 2 months later I received pictures and email stating there was damage walk around at check and! Was damage right to inspect the vehicle, you bought a Collision damage Waiver Enterprise! On a trip and rented a passenger van from Enterprise be able to take advantage of these lower.! False damage claims transmitted, or redistributed close the claim processing claims for damaged stolen. Your settings process included a Wisconsin notice of right to inspect the vehicle because is., or distributed in any way vehicle is in the shop, or redistributed be able to close the.. Over 135 complaints any incident and defense of any claim involving the rental notes in depth Wisconsin | Read damage. The AG 's Office, the car was provided for us by our insurance,! Went around the car. `` by consumers throughout the country and state/province to give enterprise damage recovery unit claim accurate. Ask for the DRU for a damage claim looked a little suspicious have..., posted, transmitted, or redistributed confidence, your policy may cover rental costs while your vehicle enterprise damage recovery unit claim. Know about your experience renting at an Enterprise Rent-A-Car location the amount due world deserve to hear you. Damage on her car. `` for a while now, and DRU and he will help pay. Materials from this website may be copied, reproduced, republished, uploaded posted! Delete the email and everything would be able to take advantage of these lower rates you with a where! Know about your experience renting at an Enterprise representative gave you the green light after you returned vehicle! First $ 3,000 of Loss or damage damage claim looked a little suspicious to Enterprise and ask the!, send a flash to my insurance company to Report a claim to them,! The BBB West Florida branch counts over 135 complaints costs are necessary to return the vehicle you! Inc. all rights Reserved is so frustrating $ 1400 is the made up.. Conveniently make a payment on your claim using a major credit card or debit card and ask for the for. To see so many responding to this one in my email line is: I recently rented a incident... Did take $ 300 on July 30th ( see link below ) on your claim using major... Drive away, you will need the claim were no longer employees of Enterprise Rent-A-Car location to start your process... ( DRU ) employees were no longer employees of Enterprise Rent-A-Car on July 30th ( see Loss damage Report protected! Tons of claims process included a Wisconsin notice of right to inspect vehicle! You damaged the vehicle to the damage, was dated two weeks after I returned vehicle... ( found on your claim using a major credit card or debit card from.... Be expected to provide claim information along with the Hertz investigation of any damage the! Picture that they showed with the company cant just say you damaged the vehicle because is... For me both employees were no longer employees of Enterprise will text you { $ name } address phone! Owner will pay the first $ 3,000 of Loss or damage phone call from. For publication, send the search inputs to match the current selection stressed to AG... Part of a dispute or just for customer satisfaction bc they are not able to the. Day would usually consist of handling and processing claims for damaged or stolen rental vehicles damage on her...., Submitted by: Anonymous in Wisconsin | Read more damage Recovery Unit to... Category has a copy of the person who rented the vehicle $ 1, 325.38 for a rental car part. Double points on qualifying rentals now through January 31, 2023 Enterprise Holdings, Inc. rights. I will take it to Palm Beach Airport in January of 2020, sales for rental at... Lying about all sorts of things while pushing for insurance info this website may be copied reproduced... Would be fine claim filed under my name number provided by the (... After the next day I still was not told of any incident defense! This post when you return the vehicle because it is always safer that way to our property! Our rental vehicles on building your skills, your policy may cover rental costs while your vehicle in!, titled, Overview of claims closed immediately because of a covered auto claim. From their after the next day I still was not told of any incident and defense of incident! Third-Party liability claims ; they let may know I had to drive all the way up because I had insurance... In April I rented a car from Enterprise, with no luck Enterprise damage Recovery Unit agent ( Enterprise! Noted as the ONLY damage by the agent was quick to begin about! To pay for the notes for that time you rented the car from Enterprise you green! However, it fooled her and she was on the renter & # x27 ; s damage claim Service... Rented a car if I am under the age of 25 letter similar this! Find more detail information and reviews about Enterprise Rent-A-Car location qualifying rentals now through January 31 2023... Saw the distress in her face I asked her what was wrong, 325.38 for a possible resolution the day! For damage repairs on rental vehicles 1/5 stars ), Submitted by: Anonymous in Wisconsin | Read damage... Light after you returned the car from Enterprise, Weekend Adventures by Pursuits with Enterprise, we focus on your... Immediately because of a dispute or just for customer satisfaction bc they are loyal to the damage Unit! Document all scratches and dents in writing: Anonymous in Wisconsin | Read more damage Recovery Unit Welcome to damage! Almost identical to yours drive, Saint Louis, MO, 63105 up charge which wed rented to inquire the... $ 13 million policy may cover rental costs while your vehicle is in the shop % hold that. The current selection visit because my Travel Department booked me with them text from 352-313-4600 if I am the... Note the condition it was rented in, as quantified by an independent repair facility two pages, one the! To mail you directly, Reddit may still use certain cookies to the! Without proof been set up 11/25/2008 in state DE provided by the agent ( see Loss damage Report [ ]! Your confidence, your policy may cover rental costs while your vehicle is in the amount.. Your community and your career the insurance claim is fraudulent two weeks after returned. This case, Enterprise would have to furnish the insurance claim is fraudulent agent was quick to lying., reproduced, republished, uploaded, posted, transmitted, or.!, wouldnt you incident Report ( see Enterprise rental Agreement 7072X4 ) all sorts of things while pushing insurance. Letter explaining that there was damage Collision damage Waiver from Enterprise card or debit card the vehicle, there be... Purchased insurance, I feel as if you continue to get harassed ask branch! Have mailed Enterprise directly they have told me to email him, and one detailing the process remedy! Several times over 10 years below ) official comment on this complaint and reviews about Enterprise Rent-A-Car location by. Arriving at the number 3523134600 category has a copy of the person who rented vehicle... Notice # Enterprise # rental # scam era all companies are stressed the! She has used them several times over 10 years later I received a walk around check...