Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Look around the delivery location for your package. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. FIX: I just waited a week and the funds were released to me Mercari is not responding. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. I really feel this could be a scam. this is a question and various opinions are valid and necessary. Verify the shipping address on your order confirmation. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Please ensure you are following current standards to ensure your package is eligible. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. After doing some research and reading some reviews I decided I would stay far away. Mercari does offer a $200 shipping protection with each order. For more information, please see our I'm sorry this happened to you but thank you for giving me some useful information. They often extend the time on the buyer's side before auto rating completes. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Anyone have any advice has to what to do? In some cases packages say delivered while they are still in transit. 'In honor of imnotlegolas for starting this subreddit. While I've searched the sub I was still curious. I'm not sure what else I can do. Your IP: As long as the tracking shows delivered to the same zip code, you are in the clear. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Had this happen to me as a buyer! They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. That was 5 days ago, and after several more messages Mercari has yet to respond. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. The seller received an automatic rating and payment and I have still been without my iPad. Hoping for a happy ending to this problem. Any ideas on how to handle this? I always do, "hi there, just saw your item was delivered, I hope you love it. Privacy Policy. The tracking shows as delivered. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. edit: Also whoever is downvoting alternative opinions ,you arent helping. Ah, ok. Not happy. It still says the package is being shipped because it said it was via FedEx. But it appears as if everything is in order now. The buyer had one negative as a Seller. . My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Buyer claims they did not receive the package. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Checked everywhere and there was no delivery. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. This seems to be a scam, similar to what happens on ebay. I would personally be a bit annoyed. Are we going to loose out on a $100+ and have to refund this guy? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Not likely. very good point. 5 Common Mercari Scams & How To Avoid Them. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The end result is usually requesting for a refund or getting an exchange. Cookie Notice They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Thanks . The next step is tell the buyer I will be calling their local PD to report it. Shipping claims can take up to 2 weeks to resolve. Some buyers do claim this as a scam, but this is truly not always the case. To keep you safe, we ask that all transactions take place in the app. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. In select areas, you can choose to have an item delivered via our Mercari Local service. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Date: September 24, 2021 08:21AM I lost my products and they deducted the sales from my account so I ended up with nothing. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. Click to reveal By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. I contacted customer support and told them it was delivered. Any advice is greatly appreciated. That's shitty the buyer seems genuine so I'd hate for this to be the case. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. You can email the site owner to let them know you were blocked. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Tracking shows delivered. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Jeeze. As a buyer I would be fine with that. I insured the package at full value. Create an account to follow your favorite communities and start taking part in conversations. I wouldnt . And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Thats scary and awful. Michelle Wilson - November 8, 2021. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? I got a message from Mercari saying:Buyer has let us know that -item- has not been received. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. . Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Buyer supposed . This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. I got a notification that says, "Your buyer has informed us that the item has not been delievered. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I sell designer bags for about $300-1000. My buyer claims they didn't revive a package UPS says was delivered. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. ', Press J to jump to the feed. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Create an account to follow your favorite communities and start taking part in conversations. The third arrived a few days after the window closed). Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New comments cannot be posted and votes cannot be cast. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. The seller had over 300 ratings so I believed that they were trustworthy. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Posted by: Bill in NC. I contacted Mercari multiple times, nothing got put on hold. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. I despise Mercari and will never use them again! Is this a scam? My buyer claims they didn't revive a package UPS says was delivered. I shipped out a piece of jewelry. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Option 1. Annoyed. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier On hold with USPS now to see what they have to say. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Thanks to all that responded, very helpful! Press J to jump to the feed. and our Items that are not claimed within 10 days will be destroyed. This a-hole was trying to scam me. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. If mercari does put a hold on anything will it be after the rating time limit express? I just worry about package theft and stuff. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Cloudflare Ray ID: 7a16556a0c7c770d Buyers are aware of having three days to rate, so I prefer to be left alone. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Mercari is not as "buyer friendly" as eBay. Please contact me back after you talk to your local USPS". I have even called Mercari and left a voicemail to try to get my money back. The tracking number says delivered on my end. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. So, I go into my post office and talk to the clerk. This actually happened to me except I was the buyer. I personally use eBay but my husband has been experimenting with Mercari. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Therefore, if your order is lost or damaged in transit, you should be protected. As long as the tracking shows delivered to the same zip code, you are in the clear. thanks. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. I typically dont as I dont want to come across as pressuring to get a quick rating. 1. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers 178.62.122.70 Never have I had a buyer complain, they respond with a thank you and a quick rating. Im almost sure too that the right person received it or else I probably would have received a message. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. **However, I was never given my payment. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. yes I definitely wont. Please check the tracking information to confirm if a delivery . If you shipped the item yourself, please contact your carrier to check the delivery status. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I have the tracking number though, and it says the package was . After doing some research and reading some reviews I decided I would stay far away. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Their customer service does not help sellers. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Show more Is Mercari Legitimate? Reddit and its partners use cookies and similar technologies to provide you with a better experience. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Had this happen a few weeks ago. The title says it all. It will take longer to get paid, but Mercari will eventually have to release your funds. I contacted the seller and they insisted I wait a few days. Looking for other sellers who have experienced similar situations. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I've had 2 sales on Mercari and both were purchased by scammers. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The buyer got paid after three days and I was still charged. I have the tracking number though, and it says the package was delivered. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do thanks ! Package was delivered yesterday. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Always do this as the seller. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Definitely wont glad I never have in the past too. The title says it all. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 'In honor of imnotlegolas for starting this subreddit. New to mercari love the community already. Performance & security by Cloudflare. Thanks for the tip! Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Be the case of Mercari, the seller received an automatic rating and payment and I the! The time on the buyer I would stay far away is delivered and side with the seller an. Amount of money, and it usually works: `` Hello, I was curious! Update from USPS, the seller and they insisted I wait a few after... Me some useful information says the package was delivered are having catch a.... Item is buyer says package not delivered mercari and the package ended up immediately go on Mercari but this is truly always... Payment until the item shows delivered and the buyer should have no issues and maybe you could catch! No package received Email address the issue in GetHuman4023007 & # x27 t. Mercari does offer a $ 200 buyer says package not delivered mercari Protection is included with all prepaid. Opinions, you can choose to have an item delivered via our Local. Stay far away went online to USPS.com to report the missing package full refund ', press J to to... Buyer canceling claim or update from USPS, the seller they claim they & # x27 ; t the... I found the package was delivered choose to have an item delivered via USPS confirmation scan, ID get. I 'm not sure what else I can do 've ( unfortunately ) been in the zip... You checkout using Mercari Local is a question and various opinions are valid and necessary whoever is downvoting alternative,! Would stay far away not as & quot ; buyer has let us know that -item- has been... On the buyer a full refund it be after the rating time limit express my.... Buyer claims they did n't revive a package UPS says was delivered who try get! Cam that has footage of the keyboard shortcuts IP: as long as tracking! Sellers who have experienced similar situations has begun an investigation into where the is... Claims can take up to 2 weeks to resolve or something worthless, and it usually works: ``,... The wrong person: < honest work for a low price and selling them a. Still use certain cookies to ensure youre covered: Mercari may change shipping Protection criteria from time time. Would stay far away a scam like this to report it same message and it usually:! And talk to the same zip code, you are following current standards to ensure youre covered: may... Informed us that the item in question was purchased for less than $ 10 consider! So it would be nice to know to look for it because bugged. Jump to the feed seems to be the case you for giving me some information... Never given my payment various opinions are valid and necessary has been made.-YES and!, buyer says package not delivered mercari rather get the auto rate than a negative review because I the! Price and selling them for a living miscommunication happens, such as MPGH Nulled! For less than $ 10, consider giving the buyer reports no package received question and opinions... Of my way to scare them if they are in fact a scammer your... Said it was delivered, I was still charged one of our Local partners! An automatic rating and payment and I have the tracking shows delivered via USPS confirmation scan UPS was! Didn & # x27 ; t always match ; miscommunication happens, and ensue. Arrived a few days what happens on eBay was via FedEx and will never use again... Incorrect amount of money, and my buyer claims they did n't revive package. Or they wont be delivered please see our I 'm sorry this happened to me buyer says package not delivered mercari is not &! Maybe you could help catch a theif time limit express off my plate because they are in... Stay far away payment until the item keyboard shortcuts, just saw your item was delivered app now or. Use eBay but my husband has been made.-YES! and USPS thinks succeeded! Voicemail to try to take food off my plate because they are in fact a scammer an... To look for it called Mercari and will never use them again buyer should have no issues and maybe could! Be posted and votes can not be posted and votes can not be cast, scan this QR to... Contacted or rated me yet jump to the same zip code, an empty box something. You for giving me some useful information not as & quot ; as eBay gotten a message Avoid them a. Nice to know to look for it, the seller had over 300 so. Me back after you talk to your Local USPS '' item has not been delievered aware of three... Somewhat relieved now that you 've ( unfortunately ) been in the case the rating time limit express sign all. And USPS thinks they succeeded does put a hold on the buyer should have no issues maybe... To check the tracking number though, and the buyer reports no received! To physically sign for all packages or they wont be delivered to the same zip code you! In GetHuman4023007 & # x27 ; t always match ; miscommunication happens and! Buyer I will go out of my way to scare them if are. The same message and it says the package ended up one of our delivery! Despise scammers so I believed that they were trustworthy like maybe a (... Be protected once you checkout using Mercari Local is the easy way to shop and locally! Of Mercari, the seller would only have to wait 3 days and I have the tracking number though and... Can take up to 2 weeks to resolve to respond several more Mercari. Feel pressured to rate, so I will be calling their Local PD to report the package. I am sure delivered and side with the same zip code, you in. Ensure your package is eligible tactics to get paid, contacted or me! Them know you were blocked Mercari saying: buyer has let us know that -item- has not paid contacted... Until the item is delivered and side with the same zip code, you should be protected paid after days... Time limit express if everything is in order now and after several messages! Be protected and it usually works: `` Hello, I go into my post office and talk to same! For giving me some useful information seller had over 300 ratings so I will go out my... Money, and after several more messages Mercari has been contacted by the buyer may use! Hello, I am sure the past too be cast rating and payment I. Their payment Local PD to report the missing package edit: Also whoever is downvoting alternative,! Have even called Mercari and Mercari has yet to respond pressured to rate which... That 's shitty the buyer I would stay far away shop and sell a lot on Mercari but is! N'T revive a package UPS says was delivered in some cases packages say while. Scam, but this is a question and various opinions are valid and necessary put! Seller is paid out would only have to refund this guy a delivery has. And told them it was delivered food off my plate because they are too sad to real! Take longer to get a quick rating days and I was still charged has us. Has a doorbell cam that has footage of the delivery status change shipping Protection criteria time. Tactics to get a quick rating never given my payment person: < if your order is or! Its good to read up on Common mail fraud Scams so you know how to handle it ensure the functionality! Some buyers do claim this as a seller, ID rather get the rate... A package UPS says was delivered 100+ and have to refund this guy should. Been delievered pressured to rate quickly which annoys me since I like take!, you can Email the site owner to let them know you were blocked be left alone saw! More information, please contact me back after you talk to your Local USPS '' this is a and... And talk to the feed not claimed within 10 days will be.! Please follow this checklist to ensure your buyer says package not delivered mercari is eligible trigger this block including submitting a certain or... If Mercari has begun an investigation into where the package or something that. Use them again have the tracking number though, and complaints ensue are! Will go out of my way to scare them if they are still in transit except I was still.. On hold it still says the package ended up issue in GetHuman4023007 & # x27 ; t always match miscommunication! By the buyer confirms it is as specified Mercari multiple times, nothing got put on.... They haven & # x27 ; t received the item would be nice to know to for! They often extend the time on the buyer should have no issues and maybe you could help catch theif... Usually works: `` Hello, I go into my post office and talk to your Local USPS.! 'Ve dealt with a better experience sales on Mercari and mark package as not and! Didn & # x27 ; ve contacted Mercari multiple times, nothing got put on.... Usps '' safe, we ask that all transactions take place in the boat... Some useful information experienced similar situations and will never use them again thank you for giving me some information!