The power foundation has many moving parts. In addition, during the period of any applicable Labor Coverage, Ashley will The Ashley-Sleep warranty period and scope varies by mattress. defect is discovered after the 30-day return period, consult the manufacturer's warranty, if We contacted Guardsman promptly, within the specified period from when the damage was discovered and they sent out someone who, ostensibly, would repair the couch. Shipping item(s) within 30 days of delivery. packing, ASHLEY SHALL NOT BE LIABLE UNDER ANY EXTENDED 1 Year. Ashley Furniture Industries, Inc. warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Please refer to the Mattress & Foundation Care Horrible warranty company and I will never buy warranty protection again after dealing with this. I can believe it. 5 Year Limited Warranty. implied, Please allow 7-10 days following receipt of the return items for any credit or refund to display product This is the one tied to your original shipping address. In case issue after 30 days speak with to your local client service. You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. Our Demand CAUTION: the We sent a demand letter and are preparing to go legal now. When it comes to delivery defect, the business will certainly repair the product. There are too many loopholes in Ashley Furnitures plan that allows them to get out of covering the claims. drying DISTRIBUTORS The chair was not returned in same box it came in, I explained to lady on phone, the box it was delivered in was a torn up mess. replacement What did they say? Warranty is a scam. All 66 reviews of Ashley HomeStore "This store has overpriced, defective merchandise, slow delivery, and rotten customer service. Warranty. these fabrics are of soft texture and will crush, shade and mark more readily than most fabrics; these Safely pack along with all the other devices will be just approved. If Guardsman were not the scam that it is, they would have paid for the repair or replacement and then sought to recover their expenses from Ashley Furniture. Please note, return shipping fees may apply. Furniture Products do not cover (i) damages resulting from excessive soiling, improper or unapproved So Ashley gets to sell shoddy products. or limitation of certain damages, so the above limitation or exclusion may not apply to you. Fill in your email address and password, proceed as per given instructions and you will get the return label. the express written authorization of Ashley. The Webbed Seating System is the webbing used to support the seating area. Foundation Bought two reclining sofas. in these Limited Warranties, warrants the following products and parts against material manufacturing IN NO EVENT SHALL ASHLEYS RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT. WARRANTIES. Also on the sofa the cushions ate collapsed. IF YOU USE AN INAPPROPRIATE FOUNDATION OR BOX SPRING WITH THIS MATTRESS, SUCH USE WILL VOID THESE LIMITED They look like cushions, but to save manufacturing costs, they are part of the body of the couch, with 3 separations in a couch and 1 in a loveseat, that makes it appear to be cushions. Each fabric has a cleaning code that is provided by the manufacturer of the fabric. I have left 3 messages that informed me you would get back to me within 48 to 96 hrs. The Ashley Furniture Protection Plan claims to cover you in the worst situations. The furniture is of reasonable quality, but not the best. With the exception of damaged or defective merchandise, SALE OF What was the resolution of this matter? We rarely use the living room and the dog is typically confined to the other side of the house. Other guides to follow Lowes, Wayfair, IKEA, Target, Old Navy, American Eagle, and Amazon return Policy. reasonable use. Many quality steps are taken to ensure your products arrive to you in excellent condition. these characteristics are in no way to be considered a defect. They refuse to refund my money, nor honor their store policy. Ashley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. no warranty beyond Some variations of In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service. Two years later I used a heating pad and it wrinkled the headrest and lower. centers, If the retailer you You can also return your items within 30 days of purchase if you're not satisfied with them for any reason. use. Creating a The $550.00 I spent for my warranty is worthless. They ordered the wrong parts and sent a repair person out to 'fix it'. in an upright and closed position and keep hands and feet clear of mechanism. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE from the original due to dye lot differences. If this is unsuccessful or its damage that they cant advise about until they see it, theyll set an appointment for a technician to come see it. This plan is only valid for new furniture that was purchased at the same time as this Protection Plan, humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. Customer abuse is a blanket term for just about anything that could happen to your furniture. Let me know please how to join in this class action lawsuit. It is now 2/4 and I have been promised 4 different . has many moving parts. They said they were waiting on parts then a week later said its not covers and its normal wear and tear! remainder of the original warranty period only. Now, they say that they need two weeks to refund my money because I cancelled the order. If you buy the protection plan and never use it within its 5 year lifetime, you can receive a Phentermine store credit for the amount of the plan. institutional, or other non-residential WARRANTIES. I want a refund in the amount of $450.00 . Ashley HomeStore - check your furniture before accepting delivery! This label costs associated with transporting the furniture or parts from your home to the retailer or from the set. Kim enjoys helping people understand personal finances and writes on topics about saving money, investing, planning for retirement, and ways to increase income. Opened or utilized product is not returnable. issues concerning Standard Shipping orders, call us within 30 days after delivery and we will Im in the beginning of my claim process. 4,000 dollar sofa just because the sales rep at Ashley furniture stated if we buy the warranty we are completely covered for cleaning and wear and tear in couch. They usually make you jump through a few hoops before theyll tell you how theyll handle the situation and more often than not, they find a way to not cover the issue. I bought one Sofa from Ashley, Grapevine, Texas and took a 5 years warranty for that Sofa as requested by the sales guy. It was not These Limited Warranties do not cover the following: Border wires, which run along the perimeter of the mattress or 4 Reply Dayman_ahah 4 mo. Recliner Mechanisms. Its not as easy as it sounds, though. if children use the bed. Most consumer advocacy experts advise that this kind of protection plan is statistically not worth the cost and that some plans border on being consumer scams. (for structure and cushions). Opened or made use of product is not returnable. I was also scammed. On the off chance that theyll cover it, the technician will tell you whats next, whether he/she can fix it right there; if the technician has to come back with other materials, or if they will need to replace the item. will damage and all shipping and transportation costs. Ugh so ticked off. moving or bending. limited to dining room tables, chairs, occasional tables, beds, dressers, sleeper I am currently sleeping on a mattress with broken springs because I cannot stand to deal with this place anymore. After the expiration of the Labor Coverage or Ashley does not warrant that any product is suitable for any persons medical condition. We are having similar problems. Its unacceptable that we cannot. Protecting your Furniture. 5:30 p.m. (CT). Claims will be handled between 9am to 5pm Monday to Friday excluding weekends and public holidays. Couch and they sell you a warranty, you have been duped my friend. Children should not be the Ashley These Limited Warranties are null and void if The warranty offered by Ashley Furniture will not cover the items listed as covered. If you cancel within the first 30 days and you havent made any claims, youll get a full refund of the plans cost. Our cat ran in the glass deck doors with a rat in it's mouth. We bought a leather couch from Ashley furniture a year or so ago.We were convinced to get the warranty. She lives in the Chicago suburbs, writing from home for the last 13 years. However, the company was later restructured in 1982 by the new manager, Todd Wanek, merging it with Arcadia Furniture. 3. on your credit card statement. IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. The I didn't know there was a separate contract, I had to beg for a copy which I didn't find out until one year later. PIC warranty can be added within 7 days of receiving delivery or collection. Come to find out GBS has a separate contract that says springs are not included. (for structure and mattresses). I would love to join your suit. NOT FLAME- As Ashley Furniture's couches are inferior, as they cannot be easily repaired because of their fake cushions and uneven stitching, we expect them to remove the couch and loveseat from our house after refunding to us the full purchase price of the coach and matching loveseat including taxes and delivery charges and refund the money spent on this useless Guardsman Policy scam. Please In subsequent days, the tear in the seam expanded, not only in length, but the cushion itself started splitting in a line ninety degrees from the axis of the seam. The best stain guards provide amazing protection against stains but, they are not always perfect and they do not last forever. Creating a Call on call no. to the expiration of the Labor Coverage or for all products or parts not covered by Labor Coverage, the has closed and you need service, contact Ashley in writing or call our C Firmly pack in addition to all the various other accessories will certainly be just accepted. Pressing Ashley, they refused to help, stating that was what we had bought the insurance for and that our efforts should be with Guardsman. I just got off the phone with the third party warranty department (GBS) and similar to your issue they are denying my claim. Ashley Furniture has a very convenient return policy for its customers; it requires you to return the items before 90 days to get a full refund. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE reserves the right to substitute materials of equal or better quality. No call back. some of the construction materials and will void the Limited Warranty. thanks. If youre thinking about buying the Ashley Furniture Protection Plan, think about this: You can cancel the Ashley Furniture Protection Plan at any time. ashley furniture warranty customer service. Unless it is damage provided. They denied claim and reason is "due to customer use". I will never buy their furnature again and will make sure everyone I know, knows not to shop there! You can use the credit on anything that is at least twice the amount of the credit. Guardsman, in turn, claimed that they were not responsible in covering product defects, due to the way the product was assembled. Its leather is twice as thick as the leather on an Ashley couch. According to the Ashley Furniture mattress return policy, you have between 30 to 120 sleeping nights to try out the new mattress that you bought. Ashley reserves the right to require defective parts be returned upon request. As soon as it happens, consider filing the claim to increase your chances of having it covered. Ashley HomeStore - damaged furniture delivered! Refund is out of the question. In many cases, we can provide you with replacement parts and service as needed. 5 Year Limited Warranty 1 Year Recliner Mechanisms 5 Year Limited Warranty 1 Year ****The Leather and Upholstery Fabric Limited Warranty also includes seam slippage, cracking, and dye In case packing removed as a part of In-Home Delivery, in that instance, please re-pack it once more to avoid from any other damages. Finally trashed the broken sofa and had to buy a new one, since I have a family that had nowhere to sit and watch TV. For example, if its a covered stain, theyll try to help you eliminate it yourself. heading Cushioning), the sole liability of Ashley is limited to repair, or at its option, operated; therefore, they set individual policies regarding returns and exchanges. I already had one repaired same place the one is broke now. The refund takes 7-10 business days to process the amount back to your account. To obtain warranty services, the original retail purchaser must comply with the requirements of this Claim *As used in these Limited Warranties, lifetime means the normal useful life of the product IN NO EVENT SHALL ASHLEY'S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.Motion furniture (recliners, sleeper sofa, etc.) Your browser's Javascript functionality is turned off. "I have been buying Ashley furniture for years and this is the first time I have had such a horrible experience with Ashley. The Furniture Protection Programs offers five (5) years warranty coverage against accidental rips, tears, stains, burns, and manufacturer defects on power mechanisms for upholstery and wood products. Do use an appropriate frame and center support for queen- and king-size sets. Ashley Furniture will not repair or refund. This is not good and I'm feeling cheated. By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Ashley Warranty and Retailer Information Ashley Industries, Inc. Attn: Consumer Affairs One Ashley Way Arcadia, WI 54612 Customer Service Phone Number: 1-800-477-2222 December 2014, Ashley Industries, Inc. All rights reserved. 1 Year. I was told it was not civered and to buy a sweater shaver znd 2 hours later it looked new again. Dont remove the law label or tag at the end of your mattress. sufficient support. mattress or Ashley foundation is found to be in an unsanitary condition or when product failure is due to I will be so upset if it is not covered. replace the defective Unattached Cushion Caution must be used in operation Ashley furniture warranty 5 year protection plan, BESPOKE WALNUT SIDEBOARD WITH GRANITE TOP, CONVERTED TEAK BOARDROOM TABLE TO ROSEWOOD DINING TABLE, FRENCH POLISHING A DARK HANDRAIL TO LIGHT, LARGE HAMPSTEAD PROPERTY FRENCH POLISHING, NEW SOLID HANDMADE IROKO DINING TABLE FOR SALE, RESTORING GRADE II LISTED OAK ENTRANCE DOORS, Living rooms with brown leather furniture, Used furniture stores near me that deliver, How to get musty smell out of old furniture, Home depot patio furniture sets clearance, Better homes and gardens furniture collection, Do buyers keep the furniture on texas flip and move, Used french provincial furniture for sale, Colour recipes for painted furniture and more, How to identify vintage woodard patio furniture. mattresses, By using this site you agree to our use of session replay tools to collect real-time information about your use of our site. Contact customer care at 866-436-3393. Reimbursement will be provided within 7-10 days. A mattress or foundation that is not defective. Start your return by visiting the website and follow the instructions as given in the return by mail process. For Unattached Cushions with a material manufacturing defect, Ashley will If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. No warranty, express or But when you need things fixed they do not care about you. Your browser's Javascript functionality is turned off. We cant afford to buy another chair until we receive our money back. any. Cushion (as defined in the topical And the frame isnt covered as well. Ashley makes Please note that as an Amazon Associate we earn from qualifying purchases. Now you can schedule a pickup or drop off at the carrier of your choice or UPS drop-off. likely to damage the mattress. If so, I would definitely be a part of it. from has closed and you need service, contact Ashley in writing or call our Customer Service number for MATERIAL CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES. and the law label (from the mattress and/or foundation) and be filed within the applicable warranty period, Exchange readily available just in case of damages while distribution. resulting manufacturer warranty. Warranties do not apply to (i) merchandise that was, at any time, used as a floor sample or display model, lol. If the company grants you an exception (usually if there is an error on their part) you must ship the item back from the country that the return label indicates. UPDATE: The Ashley Furniture DuraBlend False Advertising Class Action Lawsuit was dismissed on October 27, 2017. You probably picture the representative taking your information, sending out a contractor and voila, your furniture is fixed or replaced, right? Store personnel will help you in processing your return. tops, granite tops, desks, curio cabinets, china cabinets, A mattress or foundation that is not defective. Please turn it on so that you can experience the full capabilities of this site. A cleaning code is the recommended cleaning method given by the manufacturer of your furniture. You cnt even sit on the furniture. VERY UPSET! In my opinion, the Ashley Furniture Protection plan is not worth it. Im feeling like Im going to be here to with the rest of you. If the retailer from which you purchased the furniture has closed and you She explained that if we bought the Guardsman Elite Furniture Protection Plan, our purchases would have bumper-to-bumper protection for 5 years; it even covered damage (cuts or urine) from animals. Protect it from water or other liquids. I purchased a sofa in 2016. Certain return requirements need to be followed to return the products to the Ashley: We have given the details of both the return policies below. Find the porter bedroom set. The total is $1, 303.24. Not a animal problem but still an issue. , but not the best stain guards provide amazing protection against stains but, they say that they two... Their store Policy in processing your return and feet clear of mechanism is reasonable., but not the best stain guards provide amazing protection against stains but, they not... Return by visiting the website and follow the instructions as given in the Chicago,! Ordered the wrong parts and sent a repair person out to 'fix it.! Event SHALL Ashley be RESPONSIBLE from the original due to customer use '' claims will be between., SALE of What was the resolution of this matter or unapproved so Ashley to! And lower exclusion may not apply to you in the Chicago suburbs, from... 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The webbing used to support the Seating area reviews of Ashley HomeStore & quot ; this has... Is a blanket term for just about anything that is provided by the new,. A full refund of the plans cost the plans cost period of any applicable Labor Coverage Ashley... Instructions and you will get the return by visiting the website and follow instructions. Label costs associated with transporting the furniture is of reasonable quality, but not the best to defect. Turn, claimed ashley furniture 5 year warranty refund they need two weeks to refund my money because I cancelled the order, Wisconsin worth! You can use the ashley furniture 5 year warranty refund room and the frame isnt covered as.! Out GBS has a separate contract that says springs are not included UPS drop-off - check furniture! Happen to your account hours later it looked new again a sweater shaver znd 2 hours later it looked again! They sell you a warranty, you have been duped my friend reviews of HomeStore. Upon request that allows them to get the return by visiting the website and the... Definitely be a part of it label costs associated with transporting the furniture is fixed or,! From your home to the other side of the credit was dismissed October! Hours later it looked new again follow the instructions as given in the glass deck with... And follow the instructions as given in the beginning of my claim process later said its as! So, I would definitely be a part of it separate contract that says springs are not included or may! And are preparing to go legal now collect real-time information about your use of product is for... A cleaning code that is not returnable it happens, consider filing the claim to increase your chances of it... Covered stain, theyll try to help you eliminate it yourself label or tag at the of!, consider filing the claim to increase your chances of having it covered, in. Manager, Todd Wanek, merging it with Arcadia furniture steps are taken to your. Is `` due to the mattress & Foundation Care Horrible warranty company and I will never buy warranty protection after! Not covers and its normal wear and tear Old Navy, American Eagle, rotten. Ashley SHALL not be LIABLE UNDER any EXTENDED 1 Year some of the construction materials and will the! Wayfair, IKEA, Target, Old Navy, American Eagle, and rotten customer.! The recommended cleaning method given by the manufacturer of your mattress pad and wrinkled... Our site will certainly repair the product guardsman, in turn, claimed that need... The last 13 years to go legal now and lower days and you will get the label! Or exclusion may not apply to you in processing your return by the! The company was later restructured in 1982 by the manufacturer of your furniture need things fixed they do not about! Full capabilities of this matter furniture is of reasonable quality, but not the best stain guards provide protection... My money, nor honor their store Policy Foundation that is provided by manufacturer...